Technical Account Manager

Ocean Tomo, a part of J.S. Held; San Antonio (TX); On-site; USD 50,000 - 60,000; Full time

Job summary

A leading technology solutions provider is seeking a skilled Technical Account Manager in San Antonio, TX. You will oversee customer accounts, ensuring successful delivery of IT solutions while acting as a strategic advisor. Responsibilities include managing relationships with clients, collaborating with teams, and delivering tailored solutions. Ideal candidates have a strong background in IT infrastructure and excellent communication skills. This full-time role offers a salary range of $50,000 – $60,000 per year.

Qualifications

• Proven experience in technical account management, solution architecture or IT consulting.
• Strong understanding of enterprise IT infrastructure, cloud services, and managed solutions.
• Excellent communication, presentation, and interpersonal skills.
• Ability to manage multiple high-profile accounts with professionalism and strategic insight.
• Experience with creating BoMs and SoWs for complex IT projects.

Responsibilities

• Serve as the primary technical point of contact for top managed service accounts.
• Build and maintain strong, long-term relationships with key stakeholders.
• Collaborate with sales and engineering teams to develop tailored IT solutions.
• Provide regular account reviews and performance reports to clients.
• Drive resolution of technical issues and ensure customer satisfaction.

Skills

Technical account management

Solution architecture

Enterprise IT infrastructure

Cloud services

Managed solutions

Communication skills

Presentation skills

Interpersonal skills

BoMs and SoWs creation

Account management

Tools

Cisco certification

Microsoft certification

AWS certification

Job description

Technical Account Manager role at Ocean Tomo, a part of J.S. Held

We are seeking a highly skilled and customer‑focused Technical Account Manager (TAM) to oversee and manage top‑tier service accounts, ensuring the successful delivery of Rx Technology IT solutions. The TAM will serve as a strategic advisor and technical liaison between our clients and internal teams, driving customer satisfaction, solution adoption, and long‑term value.

Key Responsibilities

• Serve as the primary technical point of contact for top managed service accounts
• Build and maintain strong, long‑term relationships with key stakeholders within client accounts
• Understand client business objectives and align Rx Technology IT solutions to meet those goals

Solution Design & Delivery

• Collaborate with sales, engineering, and service delivery teams to develop tailored IT solutions
• Create and manage Bill of Materials (BoM) and Statements of Work (SoW) for professional services engagements
• Ensure timely and successful delivery of solutions according to customer needs and objectives

Strategic Planning & Reporting

• Provide regular account reviews and performance reports to clients and internal leadership
• Identify opportunities for upselling and cross‑selling IT services
• Report directly to the VP of Sales providing insights and updates on account health and growth opportunities

Customer Advocacy

• Act as the voice of the customer within the organization
• Drive resolution of technical issues and ensure customer satisfaction
• Facilitate feedback loops between clients and product/service teams

Qualifications

• Proven experience in technical account management, solution architecture or IT consulting
• Strong understanding of enterprise IT infrastructure, cloud services, and managed solutions
• Excellent communication, presentation and interpersonal skills
• Ability to manage multiple high‑profile accounts with professionalism and strategic insight
• Experience with creating BoMs and SoWs for complex IT projects

Preferred Skills

• Familiarity with Rx IT solutions and service delivery models
• Technical certification (e.g., Cisco, Microsoft, AWS) are advantageous

Salary: $50,000 – $60,000 per year

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Sales and Business Development

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