Senior Technical Account Manager

Qualys; Philadelphia (Philadelphia County); On-site; USD 120,000 - 150,000; Full time

Job summary

Qualys is seeking a Senior Technical Account Manager to drive and manage the post-sales process for Enterprise-level customers. You will articulate our security and compliance solutions to both business and technical users across accounts in the United States.

You will provide product and technical support, identify new opportunities, and coordinate with Product, Marketing, and Engineering to meet customer requirements. Travel within the sales territory is expected.

Qualifications

• Requires 5-7 years of relevant experience.
• Bachelor degree or equivalent experience.
• Excellent written and oral communication skills.
• Ability to travel throughout the sales territory.
• Experience in security and compliance space preferred.

Responsibilities

• Provide product and technical support for assigned accounts
• Identify and develop potential new business opportunities
• Convey customer requirements to Product Management, Marketing and Engineering teams
• Provide functional and technical support to customers
• Respond to customer questions on technical and business related issues
• Deliver high-level and detailed sales presentations
• Responsible for attending conferences, seminars, etc

Skills

Security knowledge

Enterprise TAM

Customer relations

Presentations

Communication

Travel ready

Compliance

Education

Bachelor degree or equivalent

Tools

IDS

IPS

Network Scanners

PCI Compliance

Audit Tools

Job description

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

The Senior Technical Account Manager (TAM) is responsible for actively driving and managing the post sales process with Enterprise-level customers. The TAM must be able to articulate the company's technology and product positioning to both business and technical users. Must be able to identify all technical and business issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process.

Responsibilities

• Provide product and technical support for assigned accounts
• Identify and develop potential new business opportunities
• Convey customer requirements to Product Management, Marketing and Engineering teams
• Provide functional and technical support to customers
• Respond to customer questions on technical and business related issues
• Deliver high-level and detailed sales presentations
• Responsible for attending conferences, seminars, etc

Qualifications

• Ideal candidate must be self-motivated with strong knowledge in security and compliance space: Vulnerability Management, Cloud Security, Policy Compliance, Intrusion Detection Systems IDS, Intrusion Prevention Systems IPS, Network Scanners, PCI, Policy Compliance and Audit Tools, other enterprise security solutions
• Knowledge in variety of Federal Regulatory Compliance issues a plus: ISO 27001, HIPAA, GLBA, Sarbanes Oxley SOX, etc.
• Must possess strong presentation skills and be able to communicate professionally in response to emails, RFPs and when submitting reports
• Must be comfortable interacting at all levels within customer organizations, i.e., from C-level to front-line technical staff
• Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches
• 5-7 years relevant experience
• Bachelor degree or equivalent experience
• Excellent written and oral communication skills
• Able to travel throughout sales territory
• 'Big 4' or similar consulting experience a plus

Qualys is an Equal Opportunity Employer, please see our EEO policy.