Technical Account Manager TAM Solutions Architect and AM

Binyod LLC; Houston (TX); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Paid time off

Training & development

Job summary

Binyod LLC is seeking a Technical Account Manager in Houston, Texas. The role involves designing low-voltage security solutions and managing client relationships. Key responsibilities include conducting technical assessments, maintaining accounts, and identifying new opportunities. Ideal candidates have a strong technical background, experience in AV systems, and robust client-facing skills. Compensation includes a competitive salary, performance-based bonuses, and a tiered commission structure based on gross profit.

Qualifications

• Experience in one of these roles: Lead Technician, Pre-Sales Engineer, or Technical Account Manager.
• Ability to present and document effectively.
• Strong negotiating skills and manage expectations.

Responsibilities

• Conduct walkthroughs and technical assessments.
• Design low-voltage systems and prepare scopes of work.
• Serve as the single point of contact for assigned accounts.
• Identify new client needs and drive revenue.

Skills

Strong technical background

Experience with AV systems

Structured cabling

Surveillance and access control

Network principles

TIA/BICSI standards

Client-facing soft skills

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development

Position Summary

The Technical Account Manager (TAM) is a client-facing engineer who designs low-voltage and security solutions and owns the relationship with assigned accounts. This role blends:

• 50% Technical Design / Pre-Sales Engineering
• 30% Account Management / Client Retention
• 20% Solution Selling / Deal Development

The TAM becomes the trusted advisor to customers, providing technical solutions and ongoing support.

Key Responsibilities

Technical Solution Architecture (50%)

• Conduct walkthroughs and technical assessments
• Design Div 27/28 solutions: Cabling, AV, paging, Wi‑Fi/VoIP networks, access control, surveillance
• Prepare scopes of work, risers, BOMs, diagrams
• Standardize classroom AV and security packages
• Support RFP responses
• Work with operations on design handoff and feasibility

Account Ownership (30%)

• Serve as the single point of contact for assigned accounts
• Maintain long‑term relationships with IT directors, principals, and facilities teams
• Conduct quarterly reviews, check‑ins, and site evaluations
• Track project progress and coordinate resolutions (non‑technical)
• Ensure client satisfaction and build trust

Solution Selling (20%)

• Identify new needs, expansions, and upgrades
• Present solutions in clear, simple language
• Assist with pricing, proposals, and technical quoting
• Influence decision‑making with expert‑level knowledge
• Drive revenue from assigned accounts

Ideal Candidate Profile

• Strong technical background
• Experience with AV systems
• Structured cabling
• Surveillance and access control
• Networking principles
• TIA/BICSI standards
• Strong client‑facing soft skills: presenting, documenting, managing expectations, negotiating, educating school staff
• Experience in one of these roles: Lead Technician ready for a commercial-facing role; Pre‑Sales Engineer wanting account ownership; Solutions Architect wanting more client engagement; Technical Account Manager from an AV/security integrator

KPIs

• Accuracy of designs
• Account retention
• Revenue growth from existing accounts
• Customer satisfaction (CSAT)
• Low rate of change orders
• Pipeline won with TAM involvement

Compensation Strategy (Competitive for Houston Market)

Base Salary – competitive base salary based on certifications and experience.

Commission – Tiered commission structure based on Gross Profit.