Technical Account Manager

Ocean Tomo; San Antonio (TX); On-site; USD 120,000 - 150,000; Full time

Job summary

A leading technology firm in San Antonio is seeking a highly skilled Technical Account Manager (TAM) to oversee service accounts and ensure successful delivery of technical solutions. The TAM will act as a key point of contact, driving customer satisfaction and aligning IT solutions to business objectives. Candidates should have proven experience in technical account management, excellent communication skills, and a strong understanding of enterprise IT infrastructure. This role offers the opportunity to work collaboratively with cross-functional teams.

Qualifications

• Proven experience in technical account management or IT consulting.
• Strong understanding of enterprise IT infrastructure and cloud services.
• Ability to manage multiple high-profile accounts.
• Ability to manage multiple high‑profile accounts with professionalism and strategic insight.
• Experience with creating BoMs and SoWs for complex IT projects.

Responsibilities

• Serve as the primary technical point of contact for clients.
• Collaborate with teams to develop tailored IT solutions.
• Provide regular account reviews and performance reports.
• Collaborate with sales, engineering, and service delivery to design tailored IT solutions.
• Create and manage BoMs and SoWs for professional services engagements.
• Ensure timely and successful delivery of solutions according to client needs.
• Provide regular account reviews and performance reports to leadership.
• Identify opportunities for upselling and cross‑selling IT services.
• Report to the VP of Sales with insights on account health and growth.
• Act as the voice of the customer within the organization and drive issue resolution.
• Facilitate feedback loops between clients and product/service teams.

Skills

Technical account management

Solution architecture

IT consulting

Communication skills

Interpersonal skills

Managed solutions

Communication skills

Interpersonal skills

Multi-account management

BoM & SoW creation

Tools

Cloud services

IT infrastructure

Job description

Position Overview

We are seeking a highly skilled and customer-focused Technical Account Manager (TAM) to oversee and manage top‑tier service accounts, ensuring the successful delivery of Rx Technology IT solutions. The TAM will serve as a strategic advisor and technical liaison between our clients and internal teams, driving customer satisfaction, solution adoption and long‑term value.

Key Responsibilities

• Serve as the primary technical point of contact for Top Managed Service Accounts
• Build and maintain strong, long‑term relationships with key stakeholders within client accounts.
• Understand client business objectives and align Rx Technology IT solutions to meet those goals.

Solution Design & Delivery

• Collaborate with sales, engineering, and service delivery teams to develop tailored IT solutions
• Create and manage Bill of Materials (BoM) and Statements of Work (SoW) for professional services engagements
• Ensure timely and successful delivery of solutions according to customer needs and objectives

Strategic Planning & Reporting

• Provide regular account reviews and performance reports to clints and internal leadership
• Identify opportunities for upselling and cross‑selling IT services
• Report directly to the VP of Sales providing insights and updates on account health and growth opportunities

Customer Advocacy

• Act as the voice of the customer within the organization
• Drive resolution of technical issues and ensure customer satisfaction
• Facilitate feedback loops between clients and product/service teams

Qualifications

• Proven experience in technical account management, solution architecture, or IT consulting
• Strong Understanding of enterprise IT infrastructure, cloud services, and managed solutions
• Excellent communication, presentation, and interpersonal skills
• Ability to manage multiple high‑profile accounts with professionalism and strategic insight
• Experience with creating BoMs and SoWs for complex IT projects

Preferred Skills

• Familiarity with Rx IT solutions and service delivery models
• Technical certification (e/g/., Cisco, Microsoft, AWS) are advantageous