Technical Account Manager: Client Success & Tech Liaison

GetJobSmart; Philadelphia (Philadelphia County); Vor Ort; USD 90.000 - 146.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement plans

Paid time off

Zusammenfassung

Sterling East Inc. in Philadelphia, PA, is seeking a full-time Technical Account Manager to act as the bridge between clients and our technical team, ensuring smooth service delivery and high client satisfaction.

You will manage client relationships, troubleshoot technical issues, coordinate with cross-functional teams, and uphold company policies while delivering outstanding support in a modern, open-concept office.

Qualifikationen

• Bachelor's degree in a technical field.
• 3–5 years of related account management experience.
• Strong communication and customer-service orientation.

Aufgaben

• Manage client relationships and ensure client satisfaction.
• Troubleshoot technical issues and address client needs.
• Collaborate with the technical team to resolve problems.
• Coordinate with cross-functional teams to ensure service quality and compliance.

Kenntnisse

Client relationship management

Technical troubleshooting

Communication skills

Account management

Ausbildung

Bachelor's degree in a technical field

Jobbeschreibung

Sterling East Inc. in Philadelphia, PA, is seeking a full-time Technical Account Manager to act as the bridge between clients and our technical team, ensuring smooth service delivery and high client satisfaction.

You will manage client relationships, troubleshoot technical issues, coordinate with cross-functional teams, and uphold company policies while delivering outstanding support in a modern, open-concept office.