Technical Account Manager

Cedar Ridge Solutions; Orlando (FL); On-site; USD 55,000 - 84,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Professional development opportunities

Tuition reimbursement

Job summary

Cedar Ridge Solutions in Orlando, FL is seeking a Technical Account Manager to oversee technical relationships with clients, ensuring our software solutions meet their needs and drive successful deployments.

This full-time role offers a salary range of $55,000 to $84,264 per year, along with comprehensive health insurance, a 401(k) retirement plan, and opportunities for professional development. Ideal candidates hold a computer science degree and have 3+ years in TAM or client-support roles.

Qualifications

• Bachelor's degree in computer science or related field.
• Experience in technical account management or client support is required.
• 3+ years of experience in a technical account management role.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Build and maintain strong relationships with clients in the tech/software industry.
• Provide expert technical support and guidance to clients on product usage.
• Identify and address client needs and pain points.
• Collaborate with sales and support teams to deliver exceptional service.

Skills

Technical account management

Client relationship

Communication

Problem solving

Project management

Interpersonal skills

Education

Bachelor's degree in computer science or related field

Job description

Cedar Ridge Solutions seeks a Technical Account Manager to join our team in Orlando, FL. This full-time role involves managing technical relationships with clients, ensuring their software solutions meet their needs. The position offers a salary range of $55,000 to $84,264 and benefits.

The Technical Account Manager will handle client technical issues, provide support, and ensure software solutions are implemented correctly. You'll also work on improving client satisfaction and identifying opportunities for product enhancements.

This role is based in Orlando, FL, and you'll be part of a collaborative team in a modern workplace. The city offers a vibrant tech scene and a high quality of life.

The salary range for this position is between $55,000 and $84,264 per year, providing a competitive compensation package. Employees can expect to receive comprehensive health insurance coverage, which typically includes medical, dental, and vision plans. Additionally, a retirement plan is offered, allowing for contributions to be made towards a 401(k) or similar retirement savings account. Professional development opportunities are also available, which may include tuition reimbursement, access to online courses, or workshops to enhance skills and advance in the field. These benefits aim to support the overall well-being and career growth of the employees.

Applicants should have a bachelor's degree in computer science or a related field. Experience in technical account management or client support is required. Strong communication and problem-solving skills are essential.

The application deadline is set for November 22, 2026.

• Build and maintain strong relationships with our clients in the tech and software industry.
• Ensure our clients are getting the most out of our products and services.
• Provide expert technical support and guidance to our clients.
• Identify and address client needs and pain points.
• Collaborate with our sales and support teams to deliver exceptional service.
• Bachelor's degree in a related field or equivalent experience.
• 3+ years of experience in a technical account management role.
• Strong understanding of software development and IT services.
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects and priorities simultaneously.