Customer Success Manager

Insight Global; Omaha (NE); Hybrid; USD 60,000 - 80,000; Full time

Job summary

A growing company in Omaha, NE is seeking a Project Manager for a 6-month contract-to-hire role. This position requires a strategic thinker with strong business acumen and exceptional communication skills to expand the customer base. Responsibilities include identifying business opportunities, managing account processes, and ensuring customer satisfaction. Candidates should have a Bachelor's degree in Business and at least 2 years of experience in a similar role. Proficiency in Microsoft Office and CRM software is also required.

Qualifications

• Minimum 2 years of experience as a Project Manager or related position.
• Experience in a customer-focused role with a strategic mindset.

Responsibilities

• Identify and pursue business opportunities to grow customer base.
• Lead the internal account management process and support teams.
• Serve as primary contact for cross-functional departments.

Skills

Business acumen

Exceptional communication skills

Customer experience passion

Education

Bachelors Degree in Business or related field

Tools

Microsoft Office Suite

CRM software

Job description

Insight Global is currently hiring a Project Manager to join a growing company in Omaha, NE. This role will be a 6 month contract-to-hire position and will require being fully onsite during training with potential for a hybrid schedule afterwards. This individual will play a pivotal role in managing and expanding our customer base while ensuring the satisfaction of existing customer. This individual will serve as the primary advocate for our customers, building and maintaining strong relationships while ensuring their needs are met. This position requires a strategic thinker with strong business acumen, exceptional communication skills, and a passion for delivering exceptional customer experiences.

Responsibilities

• Identify and pursue business opportunities to grow our existing customer base.
• Lead and manage the internal account management process, providing direction and support.
• Serve as the primary point of contact for cross-functional department heads, fostering effective communication and collaboration in support of our customers.
• Collaborate with Customer Operations to ensure orders and communications meet or exceed customer expectations.

Required Skills & Experience

• Bachelors Degree in Business or a related field (or equivalent years of experience)
• 2 or more years of experience as a Project Manager, Project Coordinator, or similar type position
• Proficiency in Microsoft Office Suite and CRM software