Technical Account Manager

Maple West LLC; Miami (FL); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Dynamic work environment

Growth opportunities

Job summary

Maple West LLC, a financial technology company, is seeking a Technical Account Manager in Miami, FL. This full-time role focuses on managing client relationships, understanding technical challenges, and guiding customers to maximize product value.

You will drive product success within client organizations and collaborate with internal teams to deliver tailored solutions. Join a dynamic, fast-paced environment that emphasizes innovation, professional growth, and a commitment to excellence.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field.
• Proven experience in a Technical Account Management role.
• Strong technical knowledge of products and services.
• Excellent communication and interpersonal skills.
• Ability to build and maintain client relationships.
• Proficient in relevant technical tools and platforms.

Responsibilities

• Manage and nurture key client relationships to ensure satisfaction and retention.
• Provide technical guidance and support to clients to maximize product value.
• Collaborate with internal teams to address clients' technical needs and resolve issues promptly.
• Stay updated with industry trends to offer innovative solutions to clients.
• Participate in sales activities, including proposal development and presentations.
• Analyze client feedback and suggest improvements to products and services.

Skills

Technical account management

Technical knowledge

Communication skills

Relationship building

Team collaboration

Education

Bachelor's degree in Computer Science/Engineering or related field

Job description

Maple West LLC, a financial technology company, seeks a Technical Account Manager in Miami, FL. This full-time role involves managing client relationships and ensuring technical needs are met, with a negotiable salary.

You'll manage client relationships, understand their technical challenges, provide expert guidance, and ensure seamless integration of solutions. You'll also drive product success within client organizations.

In Miami, FL, you'll immerse yourself in a dynamic and rewarding team environment where collaboration is key. The workplace is a hub of activity, offering a variety of projects and challenges that will test and expand your skills. Here, you'll have the opportunity to leverage your technical expertise, applying it to real-world problems and solutions. Additionally, you'll hone your relationship-building skills, fostering connections with colleagues, clients, and stakeholders. The environment encourages innovation and growth, providing a platform to showcase your abilities and make a meaningful impact.

The salary is negotiable, reflecting the company's commitment to recognizing and rewarding the unique contributions of each employee. Benefits include a dynamic and rewarding work environment, where you can expect to grow both personally and professionally. This is an opportunity to leverage your technical skills, allowing you to tackle complex challenges and innovate within the team. Additionally, the role offers opportunities to build and nurture professional relationships, fostering a collaborative and supportive atmosphere. The negotiable salary further underscores the company's dedication to fair compensation, ensuring that your hard work and dedication are appropriately valued.

You should have experience in technical account management, strong technical knowledge, excellent communication skills, and the ability to build and maintain client relationships. You should also be proficient in relevant technical tools and platforms.

What You Will Do:

• Manage and nurture key client relationships to ensure satisfaction and retention.
• Provide technical guidance and support to clients, helping them maximize the value of our products.
• Collaborate with internal teams to address clients' technical needs and resolve any issues promptly.
• Stay up-to-date with industry trends and best practices to offer innovative solutions to clients.
• Participate in sales activities, including proposal development and presentation.
• Analyze client feedback and suggest improvements to our products and services.

What You Bring:

• Bachelor's degree in a relevant field, preferably in Computer Science, Engineering, or a related discipline.
• Proven experience in a Technical Account Management role, ideally within the financial technology sector.
• Strong technical knowledge and understanding of our products and services.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients at all levels.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team in a fast-paced environment.