Technical Account Manager

Juniper South Group; Houston (TX); On-site; USD 100,000 - 167,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Professional development opportunities

Job summary

Juniper South Group in Houston, TX seeks a Technical Account Manager to oversee client relationships and meet technical needs across products and services. You will work with sales and engineering teams to deliver top-notch support and drive business growth.

The role requires a bachelor's degree in engineering and 5+ years in technical account management, with strong communication skills. Our benefits include health insurance, retirement plans, and professional development opportunities.

Qualifications

• Required degree in a technical field such as engineering or equivalent experience.
• 5+ years in technical account management or a similar role.
• Strong understanding of industrial equipment and processes.

Responsibilities

• Manage and develop client relationships to ensure technical needs are met.
• Provide technical support and guidance to clients to maximize product value.
• Collaborate with sales and engineering teams to drive growth and improve client satisfaction.
• Monitor client performance and identify upsell or cross-sell opportunities.
• Stay up-to-date with industry trends to provide relevant information.
• Report activities and performance to management with insights.
• Participate in industry events to build brand awareness.

Skills

Client relationship management

Technical Account Management

Communication skills

CRM software familiarity

Education

Bachelor's degree in engineering

Tools

CRM software

Job description

Juniper South Group, a leading industrial equipment provider, seeks a Technical Account Manager in Houston, TX. This full-time role offers a salary range of $100,000 to $166,779.

In this role, you will manage client relationships, meet technical needs, and drive business growth. You will collaborate with sales and engineering teams to provide top-notch service and support.

You will be part of a dynamic team environment at our Houston, TX location, where the atmosphere is charged with energy and creativity. Our culture is built on the pillars of innovation, collaboration, and excellence, fostering an environment where ideas are nurtured and shared. You will have the opportunity to work alongside talented professionals, contributing to a collective effort that drives the company forward. The emphasis on innovation encourages you to think outside the box and come up with unique solutions to challenges. Collaboration is key, as you will work closely with team members to achieve common goals. Excellence is expected, and you will be encouraged to strive for the highest standards in your work. This dynamic team environment will provide you with the support and resources needed to grow and succeed in your role.

The role encompasses a comprehensive benefits package, which includes health insurance to cover medical expenses, retirement plans to help employees save for their future, and professional development opportunities to support their growth and advancement in their careers. This package is designed to provide employees with the necessary support and resources to maintain their well-being and achieve their career goals.

You should have a degree in engineering or a related field, 5+ years of experience in technical account management, and strong communication skills.

Duties:

• Manage and develop client relationships to ensure their technical needs are met.
• Provide technical support and guidance to clients, helping them maximize the value of our products and services.
• Collaborate with sales and engineering teams to drive business growth and improve client satisfaction.
• Monitor client performance and identify opportunities for upselling or cross-selling.
• Stay up-to-date with industry trends and best practices to ensure our clients receive the most current and relevant information.
• Report on client activities and performance to management, providing insights and recommendations for improvement.
• Participate in trade shows, conferences, and other industry events to build brand awareness and establish Juniper South Group as a thought leader in the industry.

Requirements:

• Bachelor's degree in a technical field, such as engineering, or equivalent experience.
• 5+ years of experience in a technical account management or similar role.
• Strong understanding of industrial equipment and processes.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
• Proven ability to manage multiple projects and prioritize tasks effectively.
• Strong analytical and problem-solving skills, with the ability to think strategically and tactically.
• Familiarity with CRM software and other relevant technical tools.