Technical Account Manager

Körber Pharma; Apex (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Job summary

Körber Pharma in Apex, NC, seeks a Technical Account Manager to drive customer deployments of our SaaS solutions and coordinate delivery with sales and engineering. You will align resources, manage cloud installations and upgrades, and report on service activity to stakeholders.

The role requires strong project management, Jira/ServiceNow experience, and expertise in containerization, AWS/Azure, and regulated environments.

Qualifications

• Proven experience in project management and capacity planning.
• Hands-on with Jira and ServiceNow for project execution.
• Strong knowledge of containerization, AWS, and Azure in SaaS environments.
• Experience in regulated environments (GMP) and API integrations.

Responsibilities

• Collaborate with project delivery and sales to ensure timely deployments of SaaS solutions.
• Align resources with customer requests and internal priorities.
• Maintain version history and planning for cloud installations and upgrades.
• Track time on service requests, installations, and support for stakeholders.
• Support project teams in ensuring completeness of service requests.
• Ensure team members are aware of scheduled items and can complete them as planned.

Skills

Project management

Capacity planning

Task scheduling

Jira

ServiceNow

Containerization

AWS

Azure

SaaS

GMP

API integrations

Software integrations

MES

PAS-X

Cross‑functional coordination

Knowledge management

Software release processes

SaaS deployments

Linux

TCP/IP

VPN

Routing

Firewall

Tools

Jira

ServiceNow

Job description

Technical Account Manager

Responsibilities

• Collaborate with the project delivery and sales organization to ensure timely customer deployments while aligning technical capabilities and standardization of our SaaS solutions.
• Align and schedule resources according to customer requests and internal prioritization.
• Maintain version history and planning for Cloud Customer installation and upgrades.
• Track time spent on service requests, installations, and customer support to report to stakeholders.
• Support project organizations in submitting completeness of requests for services.
• Ensure team members are aware of scheduled items and are able to complete them as planned.

Qualifications

• Experience in project management, capacity planning, and task scheduling.
• Experience working with Jira and ServiceNow.
• Expert understanding of containerization, AWS, AZURE, and SaaS.
• Expertise in regulated environments such as GMP.
• Strong understanding of API and background in software integrations.
• Preferred knowledge and experience with MES and/or PAS-X.
• Ability to coordinate projects across various levels.
• Collaborative and inclusion‑driven team player.
• Experience working with global teams across various time zones.
• Experience with knowledge management.
• Good understanding of software release processes and SaaS deployments.
• Expert IT knowledge: Linux, TCP/IP, VPN, Routing, Firewall.

Benefits

• Modern work environment with open culture towards improvements and new ideas.
• Part of a global operating company with a wide customer base and growing business.
• Opportunity to profit from international cooperation within group‑expert network to implement corporate wide concepts.
• Team focused on customer requirements.
• Atrative compensation package including health, dental, vision insurance and retirement plan.

Equal Opportunity Employer

We are an Equal Opportunity Employer and are committed to ensuring equal employment opportunity to all applicants. All hires to our team are based on qualifications, merit, and business needs. It is our policy to give equal employment opportunities to all qualified persons without regard to legally protected characteristics, or any other consideration made unlawful by applicable federal, state/provincial, and/or local law.