Technical Account Manager

Körber; Apex (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Global opportunities

Job summary

Körber is seeking a Technical Account Manager to drive successful deployments of our SaaS solutions. You will collaborate with project delivery and sales to align technical capabilities and standardization across customer deployments.

Responsibilities include coordinating resources, maintaining version history for cloud installations, and ensuring timely service delivery while working with global teams across time zones. Experience with Jira, ServiceNow, Linux, and cloud platforms is preferred.

Qualifications

• 5+ years in project management or delivery leadership.
• Experience with Jira and ServiceNow.
• Expert understanding of containerization, AWS and Azure.
• GMP/regulatory environment knowledge.
• Strong API and software integration background.
• Knowledge of MES and PAS-X preferred.
• Ability to coordinate across multiple levels and time zones.
• Collaborative team player with knowledge management experience.
• Experience with software release processes and SaaS deployments.
• Proficient IT fundamentals: Linux, TCP/IP, VPN, routing, firewall.

Responsibilities

• Collaborate with the project delivery and sales organization to ensure timely customer deployments while aligning technical capabilities and standardization of our SaaS solutions.
• Align and schedule resources according to customer requests and internal prioritization.
• Maintain version history and planning for Cloud Customer installation and upgrades.
• Track time spent on service requests, installations, and customer support to report to stakeholders.
• Support project organizations in submitting completeness of requests for services.
• Ensure team members are aware of scheduled items and are able to complete them as planned.

Skills

Project management

Capacity planning

Task scheduling

Jira

ServiceNow

Containerization

AWS

Azure

SaaS

GMP

APIs

Software integrations

MES

PAS-X

Cross-time-zone coordination

Team collaboration

Knowledge management

Software release processes

SaaS deployments

Linux

TCP/IP

VPN

Routing

Firewall

Tools

Jira

ServiceNow

Job description

Technical Account Manager

Responsibilities

• Collaborate with the project delivery and sales organization to ensure timely customer deployments while aligning technical capabilities and standardization of our SaaS solutions.
• Align and schedule resources according to customer requests and internal prioritization.
• Maintain version history and planning for Cloud Customer installation and upgrades.
• Track time spent on service requests, installations, and customer support to report to stakeholders.
• Support project organizations in submitting completeness of requests for services.
• Ensure team members are aware of scheduled items and are able to complete them as planned.

Qualifications

• Experience in project management, capacity planning, and task scheduling.
• Experience working with Jira and ServiceNow.
• Expert understanding of containerization, AWS, AZURE, and SaaS.
• Expertise in regulated environments such as GMP.
• Strong understanding of API and background in software integrations.
• Preferred knowledge and experience with MES and/or PAS-X.
• Ability to coordinate projects across various levels.
• Collaborative and inclusion‑driven team player.
• Experience working with global teams across various time zones.
• Experience with knowledge management.
• Good understanding of software release processes and SaaS deployments.
• Expert IT knowledge: Linux, TCP/IP, VPN, Routing, Firewall.

Benefits

• Modern work environment with open culture towards improvements and new ideas.
• Part of a global operating company with a wide customer base and growing business.
• Opportunity to profit from international cooperation within group‑expert network to implement corporate wide concepts.
• Team focused on customer requirements.
• Atrative compensation package including health, dental, vision insurance and retirement plan.

Equal Opportunity Employer

We are an Equal Opportunity Employer and are committed to ensuring equal employment opportunity to all applicants. All hires to our team are based on qualifications, merit, and business needs. It is our policy to give equal employment opportunities to all qualified persons without regard to legally protected characteristics, or any other consideration made unlawful by applicable federal, state/provincial, and/or local law.