Technical Account Manager

Jobtailor; Arizona; On-site; USD 120,000 - 180,000; Full time

Job summary

Jobtailor in the United States (Arizona) seeks a seasoned Client Success/Technical Account Manager to own and grow a portfolio of enterprise clients. You will serve as the primary technical advisor, guiding implementations from kickoff to go-live and aligning client goals with actionable, measurable plans.

The role demands a data-driven mindset, collaboration across teams, and comfort with ambiguous environments.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 5+ years in Client Success, Technical Account Management, or Implementation Management in B2B SaaS.
• Proven track record managing enterprise portfolios and driving retention, adoption, and client satisfaction.
• Experience project managing complex software implementations from kickoff through go-live.
• Technical aptitude to understand API/SDK integrations, conduct assessments, and troubleshoot issues independently.
• Track record operating in ambiguous or early-stage environments.
• Demonstrated experience managing multi-threaded enterprise relationships.
• Track record leveraging data and metrics to drive client outcomes and operational efficiency.
• Experience in payroll, HR tech, or compliance technology strongly preferred.

Responsibilities

• Own and manage a dedicated enterprise client portfolio as primary technical advisor.
• Deliver seamless implementations from kickoff through go-live.
• Develop deep understanding of each client’s goals and translate them into actionable plans.
• Engage clients regularly via Zoom, email, phone, and on-site visits.
• Navigate ambiguous implementation scenarios independently.
• Drive product adoption with measurable improvements in usage metrics.
• Conduct technical assessments of API implementations.
• Guide clients on product integrations and troubleshooting.
• Serve as first technical point of contact during implementation and post-go-live.
• Monitor client health scores, usage metrics, and engagement.

Skills

Client Success

Technical Account Management

Implementation Management

Project Management

API integrations

Ambiguity tolerance

Enterprise relationships

Data-driven decision making

Payroll/HR tech insight

Education

Bachelor’s degree

Technical Account Management certification

Project Management Professional (PMP)

Certified ScrumMaster (CSM)

API certification

Job description

Responsibilities

• Own and manage a dedicated enterprise client portfolio as primary technical advisor
• Deliver seamless implementations from kickoff through go‑live
• Develop deep understanding of each client’s goals and translate them into actionable plans
• Engage clients regularly via Zoom, email, phone, and on‑site visits
• Navigate ambiguous implementation scenarios independently
• Drive product adoption with measurable improvements in usage metrics
• Conduct technical assessments of API implementations
• Guide clients on product integrations and troubleshooting
• Serve as first technical point of contact during implementation and post‑go‑live
• Monitor client health scores, usage metrics, and engagement

Qualifications

• Bachelor’s degree or equivalent combination of education and experience
• 5+ years in Client Success, Technical Account Management, or Implementation Management in B2B SaaS
• Proven track record managing enterprise portfolios and driving retention, adoption, and client satisfaction
• Experience project managing complex software implementations from kickoff through go‑live
• Technical aptitude to understand API/SDK integrations, conduct assessments, and troubleshoot issues independently
• Track record operating in ambiguous or early‑stage environments
• Demonstrated experience managing multi‑threaded enterprise relationships
• Track record leveraging data and metrics to drive client outcomes and operational efficiency
• Experience in payroll, HR tech, or compliance technology strongly preferred

Certifications

• Bachelor’s degree
• Technical Account Management certification
• Project Management Professional (PMP)
• Certified ScrumMaster (CSM)
• API certification