Technical Account Manager

Körber Pharma Packaging AG; Apex (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Dental & Vision

Job summary

Körber Pharma Packaging AG in Apex, NC seeks a Technical Account Manager to act as a technical advisor and solution designer during project implementation. You will work with Sales and TechOps to align capabilities with customer needs, managing deployments, upgrades, and release compliance for cloud solutions.

You will coordinate resources, track service work, and ensure teams stay aligned across time zones while maintaining strong API and integration know‑how in regulated environments.

Qualifications

• Experience in project management, capacity planning, and task scheduling.
• Experience with Jira and ServiceNow.
• Expert understanding of containerization, AWS, Azure, and SaaS.
• Expertise in regulated environments such as GMP.
• Strong understanding of API and software integrations.
• Preferred knowledge in MES and/or PAS-X.
• Ability to coordinate projects across various levels.
• Collaborative and inclusion‑driven team player.
• Experience with global teams across time zones.
• Experience with knowledge management and software release processes.

Responsibilities

• Collaborate with project delivery and sales to ensure timely customer deployments.
• Align technical capabilities and standardization of SaaS solutions.
• Schedule resources according to customer requests and internal priorities.
• Maintain version history and planning for Cloud installations and upgrades.
• Track time spent on service requests, installations, and support for stakeholders.
• Support project teams in submitting completeness of service requests.
• Ensure team members are aware of scheduled items and can complete them as planned.

Skills

Project management

Capacity planning

Task scheduling

Containerization

AWS

Azure

SaaS

APIs

Software integrations

GMP

Tools

Jira

ServiceNow

Linux

TCP/IP

VPN

Routing

Firewall

MES

PAS-X

Job description

About the Role

The Technical Account Manager is a key technical advisor and solution designer during the project implementation and maintenance of his accounts. You will work closely with the sales teams to understand customer requirements, deliver and align technical capabilities with business together with our TechOps experts. As representative of the TechOps team you will work with cloud operations, deployment and SaaS development teams across all levels to resolve complex challenges. You will be responsible for ensuring n-1 release compliance across all customers, collaborate and own the deployment and upgrade schedule with the TechOps teams.

Your role in our team

• You will collaborate with the project delivery and sales organization to ensure timely customer deployments while aligning technical capabilities and standardization of our SaaS solutions.
• You will align and schedule resources according to customer requests and internal prioritization.
• You will maintain version history and planning for Cloud Customer installation and upgrades.
• You will track time spent on service requests, installations, and customer support to report to stakeholders.
• You will support project organizations in submitting completeness of requests for services.
• You will ensure team members are aware of scheduled items and are able to complete them as planned.

Your profile

• You have experience in project management, capacity planning, and task scheduling.
• You have experience working with Jira and ServiceNow.
• You have an expert understanding of containerization, AWS, Azure, and SaaS.
• You have expertise in regulated environments such as GMP.
• You have a strong understanding of API and a background in software integrations.
• Preferred knowledge and experience with MES and/or PAS‑X.
• You can coordinate projects across various levels.
• You are a collaborative and inclusion‑driven team player.
• You have experience working with global teams across various time zones.
• You have experience with knowledge management.
• You have a good understanding of software release processes and SaaS deployments.
• You have expert IT knowledge required (Linux, TCP/IP, VPN, Routing, Firewall).
• You will work in a modern work environment with an open culture toward improvements and new ideas.
• You are part of a global operating company with a wide customer base and a growing business.
• You profit from international cooperation within the group‑expert network to implement corporate‑wide concepts.
• You will work in a team that focuses on customer requirements.
• You will get an attractive compensation package including health, dental, vision insurance and retirement plan.

Benefits

You will get an attractive compensation package including health, dental, vision insurance and retirement plan.

Equal Employment Opportunity

We are an Equal Opportunity Employer and are committed to ensuring equal employment opportunity to all applicants. All hires are based on qualifications, merit, and business needs. It is our policy to give equal employment opportunities to all qualified persons without regard to legally protected characteristics, or any other consideration made unlawful by applicable federal, state/provincial, and/or local law.