IT Technical Account Manager

Jobtailor; Corona (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Onsite Computing is seeking an account management focused professional in Corona, CA. You will serve as the main contact for client accounts, build long‑term relationships with business owners and IT teams, and conduct regular reviews to align service plans with business goals.

Responsibilities include coordinating with technical teams, managing renewals, and identifying opportunities for upgrades. You will support onboarding and work with solution architects to draft scopes of work in a

Qualifications

• 2+ years in account management, customer success, sales support, or client services.
• Experience in managed IT services, IT consulting, or technology sales.
• Solid understanding of IT services, cybersecurity, cloud, and compliance.
• Strong communication and relationship-building skills.
• Highly organized with strong follow up and attention to detail.
• Experience with CRM systems (HubSpot, Salesforce).
• Experience with ticketing, document management, and RMM tools.

Responsibilities

• Serve as the main point of contact for assigned client accounts.
• Build strong, long-term relationships with business owners, executives, and internal IT teams.
• Conduct regular check-in calls, site visits, and quarterly business reviews.
• Coordinate with internal technical teams to ensure client needs are met.
• Help manage renewals, contract changes, and service plan adjustments.
• Identify opportunities for additional services, projects, or upgrades.
• Assist with onboarding new clients and supporting transitions.
• Attend client meetings and local business events representing Onsite Computing.
• Collaborate with Solution Architects, Project Managers, and Security specialist to help draft scopes of work and align goals and milestones to business needs.
• Support other business needs as required in a small team environment.

Skills

Account management

Customer success

Relationship building

Communication

Organizational skills

Team collaboration

Independence

Small business experience

ITIL 4 framework

Attention to detail

Tools

HubSpot

Salesforce

Ticketing systems

IT Glue

Autotask

Datto

Job description

Responsibilities

• Serve as the main point of contact for assigned client accounts
• Build strong, long-term relationships with business owners, executives, and internal IT teams
• Conduct regular check-in calls, site visits, and quarterly business reviews
• Coordinate with internal technical teams to ensure client needs are met
• Help manage renewals, contract changes, and service plan adjustments
• Identify opportunities for additional services, projects, or upgrades
• Assist with onboarding new clients and supporting transitions
• Attend client meetings and local business events representing Onsite Computing
• Collaborate with Solution Architects, Project Managers, and Security specialist to help draft scopes of work and align goals and milestones to business needs
• Support other business needs as required in a small team environment

Requirements

• 2+ years' experience in account management, customer success, sales support, or client services (MSP preferred)
• Experience in managed IT services, IT consulting, or technology sales
• Solid understanding of IT services, cybersecurity, cloud, and compliance
• Strong communication and relationship building skills
• Highly organized with strong follow up and attention to detail
• Professional, reliable, and client focused
• Ability to work independently and as part of a team
• Comfortable working with small to mid-sized business clients
• Knowledge of the ITIL 4 Framework
• Experience working with CRM systems (HubSpot, Salesforce, etc)
• Experience working with Ticketing systems, Document Management, and RMM Tools (Autotask, Datto, IT Glue, etc)