Technical Account & Adoption Lead

NetApp; Kansas; Hybrid; USD 120,000 - 160,000; Full time

Job summary

NetApp is seeking a Technical Account Manager (TAM) to blend technical expertise with customer success to deliver outcomes. You will guide product adoption, offer technical consultation, and help customers realize the full value of NetApp solutions. This is a hybrid role.

Candidates must reside within commuting distance of a designated NetApp office and be able to work on-site as required. This role requires collaborating across Professional Services, Support, Sales, and customer stakeholders to

Qualifications

• Bachelor's degree or equivalent experience with 8+ years of B2B customer-facing experience.
• Technical proficiency in NetApp products and/or enterprise IT.
• Proven ability to build and maintain strategic technical relationships with customers.
• Excellent communication skills and emotional intelligence to address complex technical challenges.

Responsibilities

• Provide technical advice on NetApp products and services to help customers achieve business goals and training plans.
• Develop and nurture relationships with customers as a trusted technical advisor and advocate.
• Facilitate onboarding, adoption, and capacity management with tailored success plans.
• Conduct technical health checks and manage escalations with internal resources.
• Use data insights to monitor adoption and guide proactive risk mitigation.
• Collaborate with Renewal Specialists and Field Sales to drive value realization and expansions.

Skills

Technical knowledge

Strategic relationships

Communication

Adaptability

Data analysis

MS Office

Education

Bachelor's degree or equivalent experience

Tools

Gainsight

Salesforce

Job description

NetApp is seeking a Technical Account Manager (TAM) to blend technical expertise with customer success to deliver outcomes. You will guide product adoption, offer technical consultation, and help customers realize the full value of NetApp solutions. This is a hybrid role.

Candidates must reside within commuting distance of a designated NetApp office and be able to work on-site as required. This role requires collaborating across Professional Services, Support, Sales, and customer stakeholders to