Technical Account Manager: Cloud & AVD Success (Stock Options)

Rippling, Inc.

United States

Remote

USD 110,000 - 170,000

Full time

2 hours ago

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Benefits offered by this job

Competitive Base + Incentive Plan

Stock Options

Health and Welfare Plans

Life and Disability Plans

Retirement Plan

Unlimited Flexible Paid Time Off

Job summary

Nerdio is seeking a Technical Account Manager to own post-sale technical relationships across a diverse customer base, driving adoption, health, and value realization in collaboration with the Customer Success team.

The TAM will lead onboarding, manage technical delivery, and coordinate with IT operations, engineering, and finance to ensure consistent engagement and successful renewals, while advocating for customers and delivering measurable value.

Qualifications

2–4 years of account management, consulting, professional services, or technical support experience.
Technical background in cloud computing, infrastructure, or related fields.
Experience deploying or supporting VDI environments; AVD experience preferred.

Responsibilities

Own onboarding and implementation for customer accounts, including environment review and success planning.
Manage a book of corporate accounts; be the primary technical point of contact.
Act as a trusted technical advisor; resolve issues and guide optimization.
Monitor account health and proactively address risks and customer churn.
Contribute to executive business reviews with technical performance and usage insights.
Identify expansion opportunities and surface leads to account executives.