Technical Support Specialist

Tata Consultancy Services; Santa Clara (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Tata Consultancy Services in the Bay Area seeks a technically versatile professional to troubleshoot complex systems, diagnose issues, and drive resolution. You will work across Linux environments, scripting tasks, databases, and networking challenges in a fast-paced setting.

Ideal candidates learn quickly, communicate effectively with varied teams, and own problems end-to-end while prioritizing business impact. On-site role based in Santa Clara, CA with strong collaboration expectations.

Qualifications

• Proficient in troubleshooting and diagnosing issues across systems.
• Logical, methodical approach to unfamiliar problems.
• Fast learner of new technologies and systems.
• Ability to work independently with minimal guidance.

Responsibilities

• Enjoys troubleshooting and figuring out why something isn’t working.
• Approaches unfamiliar problems logically and methodically.
• Learns new technologies quickly and is comfortable researching unfamiliar systems.
• Can work independently without requiring step-by-step instructions.
• Asks good questions and knows when additional information is needed.
• Knows when to continue troubleshooting, when to ask for help, and when to escape.
• Takes ownership and follows through until an issue is resolved.
• Exercises good judgment and avoids guessing when a change could negatively affect a system.
• Can recognize urgency and business impact and prioritize competing issues appropriately.
• Communicates professionally with people with different levels of technical knowledge.
• Can remain calm and effective when users are frustrated or operations are disrupted.
• Works effectively across both technical and non-technical teams.
• Is dependable, organized, and comfortable working in a dynamic operational environment.
• Is willing to help outside of narrowly defined responsibilities when the situation requires it.

Skills

Linux systems

CLI tools

Databases

Networking

Scripting/automation

Remote troubleshooting

Job description

Job Description

Must Have Technical/Functional Skills

• Linux systems
• Command-line / CLI tools
• Databases and basic database concepts
• Networking beyond basic desktop connectivity
• Scripting and/or automation
• Remote system troubleshooting

Roles & Responsibilities

• Enjoys troubleshooting and figuring out why something isn't working.
• Approaches unfamiliar problems logically and methodically.
• Learns new technologies quickly and is comfortable researching unfamiliar systems.
• Can work independently without requiring step-by-step instructions.
• Asks good questions and knows when additional information is needed.
• Knows when to continue troubleshooting, when to ask for help, and when to escape.
• Takes ownership and follows through until an issue is resolved.
• Exercises good judgment and avoids guessing when a change could negatively affect a system.
• Can recognize urgency and business impact and prioritize competing issues appropriately.
• Communicates professionally with people with different levels of technical knowledge.
• Can remain calm and effective when users are frustrated or operations are disrupted.
• Works effectively across both technical and non-technical teams.
• Is dependable, organized, and comfortable working in a dynamic operational environment.
• Is willing to help outside of narrowly defined responsibilities when the situation requires it.

Location: Bay Area, Santa Clara, CA

Salary Range: $90,000-$130,000 a year