Applications Support Specialist — Customer-Driven Tech Help

Key Solutions; Fremont (CA); On-site; USD 55,000 - 80,000; Full time

Job summary

A leading technology solutions provider in Fremont, CA is seeking a Customer Support Specialist who excels at creating exceptional customer experiences. You will provide application support via phone, email, and web conferencing while developing strong relationships with clients and team members. The ideal candidate has a Bachelor’s degree, a passion for customer care, and at least 3 years of technical support experience. This role involves collaborating across multiple time zones and might require flexible working hours.

Qualifications

• Minimum of 3 years of customer and technical support experience.
• Experience providing structured training preferred.
• Domain knowledge related to clinical research is a plus.

Responsibilities

• Provide application support for clients via various channels.
• Maintain ownership of open cases and follow up with customers.
• Develop strong working relationships with cross-functional partners.
• Document Customer Support calls and generate metrics for management.
• Assist Quality Assurance with testing program changes.

Skills

Customer support passion

Strong communication skills

Problem resolution skills

Ability to work independently

Education

Bachelor’s degree or equivalent

Job description

A leading technology solutions provider in Fremont, CA is seeking a Customer Support Specialist who excels at creating exceptional customer experiences. You will provide application support via phone, email, and web conferencing while developing strong relationships with clients and team members. The ideal candidate has a Bachelor’s degree, a passion for customer care, and at least 3 years of technical support experience. This role involves collaborating across multiple time zones and might require flexible working hours.