Tech Support Specialist — Mon-Fri, Flexible Schedule

Navanta, LLC; Lenexa (KS); On-site; USD 50,000 - 65,000; Full time

Job summary

Navanta, LLC is seeking a Support Technical Specialist to provide technical support to end-users for daily issues in Lenexa, Kansas. The role requires basic understanding of desktops and networks, with responsibilities including diagnosing problems, creating tickets, and clear communication of solutions. Ideal candidates will have technical experience and potentially relevant certifications. This is a full-time position with a flexible schedule, and infrequent travel may be required.

Qualifications

• Basic understanding of network systems and management principles.
• At least one year of technical work experience or equivalent education.
• Two or more years of technical work experience preferred.

Responsibilities

• Provide technical software, hardware, and network problem resolution.
• Act as first contact for end-users needing technical support.
• Communicate technical solutions in a user-friendly manner.
• Create or update tickets and respond as necessary.

Skills

Technical Capacity

Problem Solving/Analysis

Communication Proficiency

Team Player

Work Independently

Time Management

Education

Basic understanding of desktop operating systems and software applications

At least one year of technical work experience or equivalent education

Two or more years of technical work experience (preferred)

One or more relevant technical certifications (A+, Network+, Security+)

Job description

Navanta, LLC is seeking a Support Technical Specialist to provide technical support to end-users for daily issues in Lenexa, Kansas. The role requires basic understanding of desktops and networks, with responsibilities including diagnosing problems, creating tickets, and clear communication of solutions. Ideal candidates will have technical experience and potentially relevant certifications. This is a full-time position with a flexible schedule, and infrequent travel may be required.