IT Server Room & End-User Support Tech

Catalyst Brands; Lenexa (KS); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k) Savings Plan with company match

Associate discount

Job summary

Catalyst Brands is seeking an IT Technician in Lenexa, KS, to provide first-level support for the Fulfillment Operation Center and Data Center environments. You will troubleshoot hardware and software issues, document resolutions, and communicate with IT teams to resolve incidents.

The role requires strong PC/LAN hardware knowledge, OS familiarity, and effective customer service. Growth opportunities exist within a collaborative, benefits-driven workplace.

Qualifications

• Proficient with PC/LAN hardware, OS, network components and data centers.
• Ability to troubleshoot level one incidents and document steps.
• Strong communication and teamwork in a fast-paced environment.

Responsibilities

• Provide first level IT support for end users and data center issues.
• Troubleshoot incidents and resolve with minimal disruption to operations.
• Follow IT standards for reporting, monitoring, and documenting issues.

Skills

PC/LAN hardware

Operating systems

Networking basics

Customer service

Team collaboration

Education

Technical Institute/Associate Degree

Job description

Catalyst Brands is seeking an IT Technician in Lenexa, KS, to provide first-level support for the Fulfillment Operation Center and Data Center environments. You will troubleshoot hardware and software issues, document resolutions, and communicate with IT teams to resolve incidents.

The role requires strong PC/LAN hardware knowledge, OS familiarity, and effective customer service. Growth opportunities exist within a collaborative, benefits-driven workplace.