Onsite IT Support Specialist — Networking & Server Expert

AdamsBrown, LLC; Manhattan (KS); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay structure

Substantial paid time off

Comprehensive benefit package

Job summary

A technology support firm based in Manhattan, KS seeks IT Onsite Specialists to deliver technical support and manage hardware issues for clients. This role requires proficiency in client service, server support, networking, and hardware troubleshooting while working in a flexible environment. Candidates should possess a strong mechanical aptitude, excellent communication skills, and experience with support tools. This position may involve traveling to client sites and requires a positive and solutions-oriented mindset.

Qualifications

• Experience using networking tools required.
• Must be able to travel onsite to client premises.
• Understanding of hardware, software, and security tools.

Responsibilities

• Provides onsite desktop, laptop, server, and network support.
• Document, prioritize, troubleshoot, and elevate service requests.
• Facilitate restoration of normal service operation.

Skills

Client service orientation

Onsite hardware setup and support experience

Strong mechanical aptitude

Excellent written and verbal communication skills

Ability to document and follow procedures

Troubleshooting applications knowledge

Server and networking hardware support

Ability to work autonomously

Tools

Connectwise Automate

Connectwise Manage

Ticketing system/RMM Tool

Job description

A technology support firm based in Manhattan, KS seeks IT Onsite Specialists to deliver technical support and manage hardware issues for clients. This role requires proficiency in client service, server support, networking, and hardware troubleshooting while working in a flexible environment. Candidates should possess a strong mechanical aptitude, excellent communication skills, and experience with support tools. This position may involve traveling to client sites and requires a positive and solutions-oriented mindset.