End User Support Technician

MSR Technology Group; Kansas City (MO); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading technology support firm is seeking an End User Support Technician in Kansas City to provide hands-on IT support for desktops and peripherals. This role requires strong knowledge of computer hardware and software, along with excellent communication skills. Responsibilities include installing systems, troubleshooting issues, managing support tickets, and collaborating with IT teams. Ideal candidates are self-starters with good organizational skills. Join us for a dynamic work environment focused on customer service.

Qualifications

• Strong knowledge of computer hardware and operating systems.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.

Responsibilities

• Install, configure, and upgrade computer systems and peripherals.
• Troubleshoot hardware/software issues for timely resolutions.
• Manage ServiceNow tickets with accurate documentation.
• Support new hire setups and AV equipment troubleshooting.
• Maintain device inventory and ensure proper tracking.

Skills

Communication skills

Self-starter

Analytical skills

Teamwork

Education

High School Diploma or GED

Tools

ServiceNow

Imaging tools

Job description

End User Support Technician

3 Months+

About the Role

We’re seeking an End User Support Technician to provide hands‑on IT support for desktops, laptops, and peripherals. This role is ideal for someone who thrives in fast‑paced environments and enjoys solving technical challenges while delivering exceptional customer service.

Key Responsibilities

• Install, configure, and upgrade computer systems and peripherals.
• Troubleshoot hardware/software issues and provide timely resolutions.
• Manage ServiceNow tickets, ensuring accurate documentation and quick turnaround.
• Support new hire setups, office moves, and AV equipment troubleshooting.
• Maintain device inventory and ensure proper assignment tracking.
• Collaborate with IT teams for complex issue resolution.
• Assist with software installations and licensing compliance.
• Contribute to knowledge base updates and participate in problem/change management.

Qualifications

• High School Diploma or GED required.
• Strong knowledge of computer hardware, operating systems, and imaging tools.
• Excellent communication skills (written and verbal).
• Ability to work independently and in a team environment.
• Self‑starter with strong organizational and analytical skills.