Tech Support Specialist (Level 1) - Helpdesk Pro

MOTA; Sunnyvale (CA); On-site; USD 12,398 - 23,419; Full time

Job summary

MOTA is seeking a motivated Technical Customer Support / Helpdesk Level 1 in Sunnyvale, CA. This on-site position offers an immediate opening for a tech-savvy individual who excels in customer service.

The ideal candidate will possess strong problem-solving skills, a detail-oriented mindset, and the ability to work independently or as part of a team. The role requires familiarity with tech products and a commitment to providing exceptional support to customers.

Qualifications

• Exceptionally sharp, punctual, and organized individual.
• Ability to multi-task and prioritize in a fast-paced environment.
• Must be active on social media platforms.

Responsibilities

• Quickly understand and efficiently resolve customer concerns.
• Provide superb customer care to all customers.
• Troubleshoot basic IT related issues.

Skills

Excellent Problem Solving Skills

Customer Care

Technical Understanding

IT Troubleshooting

Good Research Skills

Job description

MOTA is seeking a motivated Technical Customer Support / Helpdesk Level 1 in Sunnyvale, CA. This on-site position offers an immediate opening for a tech-savvy individual who excels in customer service.

The ideal candidate will possess strong problem-solving skills, a detail-oriented mindset, and the ability to work independently or as part of a team. The role requires familiarity with tech products and a commitment to providing exceptional support to customers.