Onsite IT Support Associate - Enterprise Help Desk

Milestone-Technologie; Sunnyvale (CA); In loco; USD 33.000 - 44.000; Tempo pieno

Descrizione del lavoro

Milestone-Technologie in Sunnyvale, CA seeks an Associate Technical Support Specialist to join our end-user support team. You will help employees resolve day-to-day technology issues and gain exposure to enterprise technologies and support processes.

The role emphasizes curiosity, adaptability, and a strong desire to develop technical skills while providing timely customer support in a fast-paced environment.

Competenze

• Exposure to enterprise support environments or help desk operations (preferred).
• Familiarity with ServiceNow or similar ticket management platforms.
• Basic understanding of networking concepts such as wireless connectivity and remote access solutions.
• Experience using or supporting mobile devices and modern workplace technologies.

Mansioni

• Troubleshoot hardware, software, and access-related issues for end users.
• Provide support for laptops, desktops, printers, mobile devices, and collaboration tools.
• Assist with account access, password resets, VPN connectivity, and basic system configuration tasks.
• Support users across Windows, macOS, and ChromeOS.
• Help deploy and maintain mobile devices including iPhones, Android phones, and tablets.
• Perform initial diagnosis and escalate unresolved issues to higher-level teams.
• Document troubleshooting activities and follow procedures and service standards.
• Assist with workstation setup, onboarding activities, and equipment preparation.
• Participate in ongoing learning to expand technical and customer support capabilities.

Conoscenze

End-user support

ServiceNow

Networking basics

Mobile devices

Strumenti

Ticketing systems

Descrizione del lavoro

Milestone-Technologie in Sunnyvale, CA seeks an Associate Technical Support Specialist to join our end-user support team. You will help employees resolve day-to-day technology issues and gain exposure to enterprise technologies and support processes.

The role emphasizes curiosity, adaptability, and a strong desire to develop technical skills while providing timely customer support in a fast-paced environment.