IT Help Desk Pro: Onsite Support & Onboarding

SW Automotive Management; Bayview Heights (UT); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Insurance

Pet insurance

401(k) with company match

Paid Time off

Short/Long disability

Accident insurance

On-site gym

EAP

Career development

Employee vehicle/service discounts

Job summary

Schomp Automotive Group is seeking a Helpdesk Technician to provide first-level technical support for end-users in Farmington, UT. You will handle phone, email, and in-person inquiries, diagnose hardware and software issues, guide users through fixes, and log all requests in our ticketing system.

The ideal candidate will have 0-2 years of Helpdesk experience, excellent communication skills, and a valid driver’s license with a clean MVR.

Qualifications

• Excellent communication and listening skills.
• Research and troubleshooting skills.
• 0-2 years Helpdesk Technician experience preferred.
• Must possess and maintain a valid driver license.
• Must possess and maintain an acceptable Motor Vehicle Record (MVR).

Responsibilities

• Provide first-level technical support to end-users via phone, email, or in-person, including new employee IT orientation.
• Prioritize, respond to and resolve IT-related issues promptly, ensuring high customer satisfaction. Log and track all support requests in the ticketing system.
• Diagnose and troubleshoot hardware, software, and network problems.
• Guide users through step-by-step solutions for technical issues.
• Escalate unresolved issues to higher-level support teams or vendors as necessary.
• Perform routine maintenance on IT systems and infrastructure.
• Install, configure, and update software and hardware as required.

Skills

Communication

Troubleshooting

Customer service

Education

High School Diploma or equivalent

Job description

Schomp Automotive Group is seeking a Helpdesk Technician to provide first-level technical support for end-users in Farmington, UT. You will handle phone, email, and in-person inquiries, diagnose hardware and software issues, guide users through fixes, and log all requests in our ticketing system.

The ideal candidate will have 0-2 years of Helpdesk experience, excellent communication skills, and a valid driver’s license with a clean MVR.