Technical Customer Support / Helpdesk - Level 1

MOTA; Sunnyvale (CA); On-site; USD 12,398 - 23,419; Full time

Job summary

MOTA is seeking a motivated Technical Customer Support / Helpdesk Level 1 in Sunnyvale, CA. This on-site position offers an immediate opening for a tech-savvy individual who excels in customer service.

The ideal candidate will possess strong problem-solving skills, a detail-oriented mindset, and the ability to work independently or as part of a team. The role requires familiarity with tech products and a commitment to providing exceptional support to customers.

Qualifications

• Exceptionally sharp, punctual, and organized individual.
• Ability to multi-task and prioritize in a fast-paced environment.
• Must be active on social media platforms.

Responsibilities

• Quickly understand and efficiently resolve customer concerns.
• Provide superb customer care to all customers.
• Troubleshoot basic IT related issues.

Skills

Excellent Problem Solving Skills

Customer Care

Technical Understanding

IT Troubleshooting

Good Research Skills

Job description

Technical Customer Support / Helpdesk - Level 1

• Job Title: Technical Customer Support / Helpdesk - Level 1
• Job Description: We are looking for a bright, sharp, and organized internet savvy individual to join our team in Sunnyvale, CA for Level 1 or Level 2 technical support Position.
• Type: Full-time
• General Working Days: Monday-Friday (May include occasional work or tasks off-hours or weekends)
• General Working Hours: Minimum of 40 hours per week. Irregular hours as needed.
• Availability: Immediate Opening

Responsibilities

• Able to quickly understand and efficiently resolve customers’ concerns
• Able to provide superb customer care to all customers
• Able to find technical answers and solutions online
• Excellent Problem Solving Skills
• Comfortable communicating over the phone, email, online, and live chat
• Able to troubleshoot basic IT related issues such as connecting computers, internet connections, etc

Qualifications

• Exceptionally Sharp, Punctual, Detailed-Oriented, and Organized
• Be Technical and up to date on Technology
• Understand basic HTML
• Must be active on Facebook, Twitter, Instagram, YouTube
• Ability to multi-task and prioritize in a fast-paced environment
• Excellent troubleshooting and repair skills
• Be able to work independently or as a team. Motivated with good interpersonal skills. Good research skills
• Legal to Work in the United States and be able to pass background check and screening

Ideal Candidate Criteria

• You should know (without research) top 5 technology product of this year.
• You should know (without research) what is the name of the next generation Apple and Samsung Mobile Product
• Consider yourself a sharp and internet savvy person
• Consider yourself technical
• Consider yourself detailed-oriented person
• Consider yourself proper candidate with ability to achieve Professional Communication and Customer Satisfaction

Compensation & Other Info

• General Rate for this position is: $9 - $17 / Hour
• This is an on-site position. Please do not apply if you are looking for remote work.