Associate Technical Support Specialist

Milestone-Technologie; Sunnyvale (CA); On-site; USD 33,000 - 44,000; Full time

Job summary

Milestone-Technologie in Sunnyvale, CA seeks an Associate Technical Support Specialist to join our end-user support team. You will help employees resolve day-to-day technology issues and gain exposure to enterprise technologies and support processes.

The role emphasizes curiosity, adaptability, and a strong desire to develop technical skills while providing timely customer support in a fast-paced environment.

Qualifications

• Exposure to enterprise support environments or help desk operations (preferred).
• Familiarity with ServiceNow or similar ticket management platforms.
• Basic understanding of networking concepts such as wireless connectivity and remote access solutions.
• Experience using or supporting mobile devices and modern workplace technologies.

Responsibilities

• Troubleshoot hardware, software, and access-related issues for end users.
• Provide support for laptops, desktops, printers, mobile devices, and collaboration tools.
• Assist with account access, password resets, VPN connectivity, and basic system configuration tasks.
• Support users across Windows, macOS, and ChromeOS.
• Help deploy and maintain mobile devices including iPhones, Android phones, and tablets.
• Perform initial diagnosis and escalate unresolved issues to higher-level teams.
• Document troubleshooting activities and follow procedures and service standards.
• Assist with workstation setup, onboarding activities, and equipment preparation.
• Participate in ongoing learning to expand technical and customer support capabilities.

Skills

End-user support

ServiceNow

Networking basics

Mobile devices

Tools

Ticketing systems

Job description

#14211 - Onsite daily. Not open to candidates that will be relocating.

Location: Sunnyvale, CA.

We are seeking an enthusiastic and service-oriented Associate Technical Support Specialist to join our end-user support organization. This role is ideal for individuals looking to build foundational experience in IT operations and technical support within a fast-paced environment.

The successful candidate will assist employees with day-to-day technology issues, provide timely customer support, and gain exposure to a wide range of enterprise technologies and support processes. We value curiosity, adaptability, professionalism, and a strong desire to develop technical skills.

Required Qualifications

• Exposure to enterprise support environments or help desk operations.
• Familiarity with ServiceNow or similar ticket management platforms.
• Basic understanding of networking concepts such as wireless connectivity and remote access solutions.
• Experience using or supporting mobile devices and modern workplace technologies.

Preferred Skills

• Strong interpersonal, communication, and customer service skills.
• Interest in information technology, technical troubleshooting, and end-user support.
• Ability to work collaboratively in a team-oriented environment.
• Comfortable learning new technologies, tools, and processes.
• Organized, dependable, and able to manage multiple support requests effectively.
• Prior experience in customer-facing IT roles is helpful but not required.

Key Responsibilities

• Troubleshoot common hardware, software, and access-related issues for end users.
• Provide support for laptops, desktop systems, printers, mobile devices, and collaboration tools.
• Assist with account access, password resets, VPN connectivity, and basic system configuration tasks.
• Support users across multiple operating systems including Windows, macOS, and ChromeOS.
• Help deploy and maintain mobile devices including iPhones, Android phones, and tablets.
• Perform initial diagnosis of incidents and elevate unresolved or advanced issues to higher-level support teams.
• Document troubleshooting activities and follow established operational procedures and service standards.
• Assist with workstation setup, onboarding activities, and equipment preparation when required.
• Participate in ongoing learning opportunities to expand technical and customer support capabilities.

  What We Offer

  • Opportunity to launch and grow a career in IT support and operations.
  • Collaborative environment with mentorship from experienced technical professionals.
  • Hands-on experience supporting enterprise technologies and end-user environments.
  • Career development opportunities, training, and internal growth potential.

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