Hybrid IT Helpdesk Specialist Tier 1 Support

TEKsystems; United States; Hybrid; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Paid Time Off

Job summary

TEKsystems is hiring a Tier 1 IT Support Specialist in Mountain View, CA for a contract role with a hybrid schedule (4 days onsite per week). You will support end users, handle password resets, SSO, MFA, and device provisioning while following established processes and contributing to documentation.

The ideal candidate has 1–2 years in IT helpdesk and a customer-focused approach, with opportunities to grow into IT operations and security concepts within a collaborative environment.

Qualifications

• 1-2 years of IT Helpdesk, Service Desk, Desktop Support, or Technical Support experience.
• Internship, part-time, academic lab, or hands-on technical experience will be considered.
• Basic understanding of Windows and/or macOS operating systems.
• Networking fundamentals (Wi-Fi, VPN, connectivity troubleshooting).
• SaaS applications and identity management concepts.
• SSO and user account administration.
• Strong customer service and communication skills.
• Ability to follow documented procedures and troubleshoot within defined processes.
• Demonstrated interest in technology through coursework, certifications, labs, projects, or prior support experience.

Responsibilities

• Serve as the first point of contact for IT-related issues and requests.
• Provide support through email, chat, and ticketing systems.
• Log, categorize, prioritize, and resolve support requests.
• Troubleshoot password resets and SSO access issues.
• Install and support software deployment and removals.
• Support collaboration apps and identity/access management tasks.
• Configure and support devices for new hires and endpoint security basics.
• Document resolutions in ticketing systems and improve knowledge base.

Skills

Windows/macOS knowledge

Networking basics

SaaS identity management

SSO and MFA

Customer service

Procedural compliance

Education

IT Helpdesk experience

Tools

Freshservice

ServiceNow

Zendesk

Google Workspace

Slack

Zoom

Identity and access management tools

Job description

TEKsystems is hiring a Tier 1 IT Support Specialist in Mountain View, CA for a contract role with a hybrid schedule (4 days onsite per week). You will support end users, handle password resets, SSO, MFA, and device provisioning while following established processes and contributing to documentation.

The ideal candidate has 1–2 years in IT helpdesk and a customer-focused approach, with opportunities to grow into IT operations and security concepts within a collaborative environment.