Tech Support Specialist - IT Helpdesk & Networking Pro

State-of-Georgi; Valdosta (GA); On-site; USD 42,000 - 52,000; Full time

Job summary

Wiregrass Georgia Technical College is seeking a Technical Support Specialist to install and support PC hardware and software across our multi-user network. You will evaluate requests, diagnose issues, and provide effective solutions in a collaborative IT team.

The ideal candidate has an Associate's degree with 3+ years of related experience; a Bachelor’s in CS or related field and certifications (e.g., CompTIA A+/Network+) are a plus. Strong communication and office suite skills are required.

Qualifications

• Associate's degree and three years of related work experience (degree may be substituted year-for-year).
• Bachelor's degree in Computer Science or a related field and/or industry certifications such as CompTIA A+ and Network+; vendor certifications in databases/OS are a plus.

Responsibilities

• Install and provide technical support for PC hardware and software issues.
• Evaluate customer requests and provide recommended solutions for multi-user networks.
• Convey complex technical information clearly in oral and written form; adapt to new technologies.
• Provide end-user assistance with software, hardware and operating systems; support in a team environment.

Education

Associate's degree

Bachelor's degree in Computer Science or related field

Tools

Fresh Service

Microsoft Office

Oracle

Microsoft SQL

Job description

Wiregrass Georgia Technical College is seeking a Technical Support Specialist to install and support PC hardware and software across our multi-user network. You will evaluate requests, diagnose issues, and provide effective solutions in a collaborative IT team.

The ideal candidate has an Associate's degree with 3+ years of related experience; a Bachelor’s in CS or related field and certifications (e.g., CompTIA A+/Network+) are a plus. Strong communication and office suite skills are required.