Campus IT Support & Training Specialist

State-of-Georgi; Atlanta (GA); On-site; USD 49,000 - 59,000; Full time

Job summary

Atlanta Technical College is seeking a Full-Time Technical Support Specialist for its IT division on the main campus, just south of downtown Atlanta. The role involves supervising helpdesk services for faculty and staff, installing Windows OS and software, and maintaining networks and peripherals.

Ideal candidates will have an Associate's degree or higher and at least three years of related experience, with strong customer service, problem-solving, and communication skills to support users and

Qualifications

• Possess an Associate's degree or higher and 3+ years of related experience.
• Experience may substitute for the degree on a year-for-year basis.
• Strong customer service and communication skills with the public.

Responsibilities

• Directs the processing and response to helpdesk calls from administrators, faculty and staff.
• Maintains and repairs computer networks, workstations and peripheral equipment.
• Installs Microsoft operating systems and applications software and troubleshoots hardware.

Skills

Customer service

Communication

Problem solving

Team collaboration

Training

Interpersonal skills

Education

Associate degree or higher

Tools

Windows OS

PC Networking

Fiber/Copper cabling

Helpdesk software

Job description

Atlanta Technical College is seeking a Full-Time Technical Support Specialist for its IT division on the main campus, just south of downtown Atlanta. The role involves supervising helpdesk services for faculty and staff, installing Windows OS and software, and maintaining networks and peripherals.

Ideal candidates will have an Associate's degree or higher and at least three years of related experience, with strong customer service, problem-solving, and communication skills to support users and