Tech Support Specialist - End-User IT & Network Helpdesk

Georgia Department of Revenue; Valdosta (GA); On-site; USD 40,000 - 54,000; Full time

Job summary

Wiregrass Georgia Technical College seeks a Technical Support Specialist (VLD) to install and support PC hardware and software across a multi-user network. You will evaluate user requests, provide solutions, and communicate complex information clearly.

The role requires an Associate’s degree with 3 years of related experience (or substitution) and familiarity with Windows OS, printers, and help desk tools; a Bachelor’s in CS is a plus.

Qualifications

• Associate’s degree and 3 years of related experience, or equivalent substitution.
• Bachelor’s degree in Computer Science or related field preferred.
• Proficiency in Microsoft Office and hardware repair is expected.

Responsibilities

• Install and support PC hardware/software across a multi-user network.
• Troubleshoot complex technical issues and provide resolution guidance.
• Document issues and resolutions in the help desk system.

Skills

Technical support

Hardware troubleshooting

Help desk software

Microsoft Office

Education

Associate’s degree

Bachelor’s degree in CS or related field

Tools

Fresh Service

Job description

Wiregrass Georgia Technical College seeks a Technical Support Specialist (VLD) to install and support PC hardware and software across a multi-user network. You will evaluate user requests, provide solutions, and communicate complex information clearly.

The role requires an Associate’s degree with 3 years of related experience (or substitution) and familiarity with Windows OS, printers, and help desk tools; a Bachelor’s in CS is a plus.