Tech Support Specialist — In-Store & Device Setup

Best Buy; Canton (GA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy's Geek Squad Agent role at our Canton, GA store delivers technology support to customers seeking solutions for computers and devices. You'll assess needs, perform basic services and collaborate with other agents to handle more complex repairs, while helping family and friends with tech questions.

We provide training and resources to grow your knowledge, emphasize friendly, punctual service, and offer benefits along with an employee discount.

Qualifications

• 3 months of experience working in retail or customer service.
• Strong communication and listening skills.
• Ability to explain technical information clearly.

Responsibilities

• Provide positive, timely service during check-in and checkout.
• Understand technology issues by asking questions and taking notes.
• Help customers set up new devices and advise on repair or replacement.
• Monitor service queues and provide status updates.
• Maintain knowledge through certified training courses.
• Communicate and partner with fellow agents.

Skills

Customer service

Technical support

Problem solving

Tools

Certified training courses

Job description

Best Buy's Geek Squad Agent role at our Canton, GA store delivers technology support to customers seeking solutions for computers and devices. You'll assess needs, perform basic services and collaborate with other agents to handle more complex repairs, while helping family and friends with tech questions.

We provide training and resources to grow your knowledge, emphasize friendly, punctual service, and offer benefits along with an employee discount.