In-Store Tech Support & Solutions Agent

Best Buy; Kennesaw (GA); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being programs

Job summary

Best Buy is seeking a Geek Squad Agent to be the first point of contact for technology support at the Kennesaw store. You’ll receive training to assess needs, perform basic services, and collaborate with fellow agents on more complex repairs.

If friends and family come to you with tech questions, this role could be a great fit. You’ll perform check-in/checkout support, ask diagnostic questions, help set up devices, and provide clear time estimates for next steps.

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule including holidays, nights and weekends.
• Strong interest in technology and helping customers.

Responsibilities

• Provide positive, timely service to customers at check-in and checkout.
• Understand issues by asking questions and documenting details.
• Help customers set up new devices and advise on repair or replacement.
• Monitor service queues and provide status updates.

Skills

Customer service

Communication

Problem solving

Job description

Best Buy is seeking a Geek Squad Agent to be the first point of contact for technology support at the Kennesaw store. You’ll receive training to assess needs, perform basic services, and collaborate with fellow agents on more complex repairs.

If friends and family come to you with tech questions, this role could be a great fit. You’ll perform check-in/checkout support, ask diagnostic questions, help set up devices, and provide clear time estimates for next steps.