In-Store Tech Support Pro: Device Setup

Best Buy; Tucker (GA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Job summary

Best Buy is seeking a Geek Squad Agent in Tucker, GA, to be the first point of contact for technology support. You will assess customer needs, perform basic services, and collaborate with other agents on complex repairs.

Training and resources are provided to help you grow. Responsibilities include guiding customers through check-in/out, understanding tech issues, advising on repairs or replacements, and maintaining updated knowledge through training.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check‑in and checkout process
• Understand technology issues by asking questions, listening, asking follow‑up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Communication

Tech-savvy

Job description

Best Buy is seeking a Geek Squad Agent in Tucker, GA, to be the first point of contact for technology support. You will assess customer needs, perform basic services, and collaborate with other agents on complex repairs.

Training and resources are provided to help you grow. Responsibilities include guiding customers through check-in/out, understanding tech issues, advising on repairs or replacements, and maintaining updated knowledge through training.