Tech Support Specialist II - Onsite & Deployments

Seattle Public Schools; Seattle (WA); On-site; USD 60,000 - 85,000; Full time

Job summary

Seattle Public Schools is seeking a Level II IT Support professional to respond to tickets and provide high-quality technical assistance for operating systems, hardware, software and classroom technologies. This role requires on-site support across multiple campuses and the ability to install, upgrade and troubleshoot IT equipment.

The ideal candidate will handle complex requests, deliver training to staff and students, and travel to sites within the district while maintaining excellent customer

Qualifications

• Three (3) years of applicable experience in an information technology setting; four (4) years of experience is preferred.
• Bachelor’s degree in computer science or related field.

Responsibilities

• Responds to support tickets as a first level resource, diagnosing and resolving issues with OS, hardware, software and classroom technologies; maintains service records and action plans.
• Installs, re-installs and upgrades operating systems, software applications and computer equipment, including peripherals; directs issues to appropriate resolution resources as needed.

Skills

Customer service

Troubleshooting

Operating systems

Software applications

Hardware and peripherals

Networking concepts

Education

Bachelor’s degree in computer science or related field

Job description

Seattle Public Schools is seeking a Level II IT Support professional to respond to tickets and provide high-quality technical assistance for operating systems, hardware, software and classroom technologies. This role requires on-site support across multiple campuses and the ability to install, upgrade and troubleshoot IT equipment.

The ideal candidate will handle complex requests, deliver training to staff and students, and travel to sites within the district while maintaining excellent customer