On-Site Classroom Tech Support — Level II

Seattle Public Schools

Washington

On-site

USD 55,000 - 75,000

Full time

6 days ago

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Job summary

Seattle Public Schools is seeking an IT Support II to respond to tickets, troubleshoot issues across operating systems, hardware, software and classroom technologies, and help users with equipment maintenance and upgrades.

The role involves installing and upgrading OS/software, providing on-site support across campuses, and delivering basic training to staff and students, while collaborating with the Support Lead to complete projects.

Qualifications

Three (3) years of applicable IT experience; four (4) years preferred.
Bachelor’s degree in computer science or related field.
Equivalent combination of education, experience and training will be considered.

Responsibilities

Respond to support tickets as a first-level resource for OS, hardware, software and classroom tech.
Install, re-install and upgrade operating systems and software; upgrade equipment and peripherals.
Provide technical training and guidance to staff and students.
Provide on-site support to multiple sites within a geographic cluster; travel as required.
Maintain service records and follow up with customers to resolve issues.
Assist with related projects as needed by the Support Lead.