Tech Support Specialist I - Help Desk & IT Deployments

Socket.dev; Montgomery (AL); On-site; USD 35,000 - 55,000; Full time

Job summary

MAX Credit Union is seeking a Technology Support Specialist I to join our IT team. The role focuses on resolving hardware and software issues, documenting actions, and providing timely support to members and staff.

You will configure and test new workstations and peripherals for deployment while escalating complex problems to senior staff as needed. Candidates should pursue professional certifications such as CompTIA A+, MTA, and MCSA, with opportunities for growth within a fast-paced credit

Qualifications

• Experience resolving hardware and software issues using technical documentation.
• Document all actions and ticket updates for audit trail.
• Configure and test new workstations and peripheral equipment.
• Escalate issues to specialized staff as needed.
• Pursue CompTIA A+, MTA, MCSA certifications.

Responsibilities

• Resolve hardware and software issues using documented procedures.
• Update Help Desk tickets with actions taken.
• Prepare and test new workstations and peripherals.
• Escalate complex issues to appropriate technicians.
• Assist with equipment disposal and repurposing.

Skills

Technical documentation

Troubleshooting

Remote support

Customer service mindset

Attention to detail

Education

CompTIA A+

MTA

MCSA

Tools

Remote desktop tools

Help desk software

Hardware diagnostics

Job description

MAX Credit Union is seeking a Technology Support Specialist I to join our IT team. The role focuses on resolving hardware and software issues, documenting actions, and providing timely support to members and staff.

You will configure and test new workstations and peripherals for deployment while escalating complex problems to senior staff as needed. Candidates should pursue professional certifications such as CompTIA A+, MTA, and MCSA, with opportunities for growth within a fast-paced credit