IT Help Desk Technician II

Massachusetts Institute of Technology; Cambridge (MA); On-site; USD 60,000 - 85,000; Full time

Job summary

MIT Federal Credit Union is seeking an IT/Operations Support Specialist to provide advanced technical support for its computing environment, ensuring security, availability, and performance of all systems. This role serves as a Tier 2 escalation point, diagnosing and resolving complex hardware, software, network, and cloud-based issues while delivering exceptional service to members and employees.

The successful candidate will combine technical expertise with an understanding of credit union

Job description

IT/OPERATIONS SUPPORT SPECIALIST, Credit Union provides advanced technical support for MIT Federal Credit Union's (MIT FCU) computing environment, ensuring the security, availability, and performance of all systems and infrastructure. This role serves as a Tier 2escalation point, diagnosing and resolving complex hardware, software, network, and cloud-based issues while delivering a high standard of customer service to members and employees. The IT/Operations Support Specialist combines technical expertise with an understanding of credit union operations to minimize downtime, maintain compliance, and continuously improve IT service delivery.

The full job description is available, here: https://www.dropbox.com/scl/fi/lce5gmpdwx1paxzrn2wko/IT-Help-Desk-Technician-II.docx?rlkey=v40fv1ljme9hukbwqfg6oyukw&st=6xw2ed1f&dl=0