IT Specialist III

Cedar-Point-Federal-Credit-Union; Lexington Park (MD); On-site; USD 65,000 - 90,000; Full time

Job summary

Cedar Point Federal Credit Union in Lexington Park, MD is seeking an IT Specialist III to provide advanced Tier III technical support for enterprise systems, applications, and digital platforms. You will act as the primary escalation point for complex issues and mentor junior IT staff.

The role emphasizes secure access management, collaboration with vendors, and continuous improvement across the IT department. A related degree and hands-on support experience are required.

Qualifications

• Associate's degree in IT, business, or related field; Bachelor's preferred.
• At least two years of technical support/help desk experience.
• At least two years of customer service experience.
• Strong troubleshooting, problem-solving, and communication skills.
• Experience supporting computer hardware, software, OS, and user access management.

Responsibilities

• Provide advanced Tier III technical support for enterprise systems, applications, end-user devices, and digital banking platforms.
• Serve as the primary escalation point for complex technical issues affecting employees and members.
• Manage employee system and application access, ensuring secure provisioning, modifications, and deprovisioning.
• Partner with vendors and internal teams to troubleshoot issues and improve service delivery.
• Provide guidance and mentorship to junior IT staff while driving continuous improvement.

Skills

Tier III support

Technical support

Customer service

Troubleshooting

Access management

Education

Associate's Degree in IT/related field

Bachelor's Degree preferred

Tools

Windows/macOS/Linux support

Active Directory provisioning

Diagnostic tools

Job description

Description

Are you a technology professional who enjoys solving complex challenges and helping others succeed? Cedar Point Federal Credit Union is seeking an IT Specialist III to serve as a key member of our IT team.

In this role, you will:

• Provide advanced Tier III technical support for enterprise systems, applications, end-user devices, and digital banking platforms.
• Serve as the primary escalation point for complex technical issues affecting employees and members, ensuring timely and effective resolution.
• Manage employee system and application access, ensuring secure provisioning, modifications, and deprovisioning in accordance with security standards.
• Partner with vendors and internal teams to troubleshoot issues and improve service delivery.
• Provide guidance and mentorship to junior IT staff while helping drive continuous improvement across the department.

Requirements

We're looking for someone who has:

• Associate's Degree in Information Technology, Business, or a related field (or equivalent experience); Bachelor's Degree preferred.
• At least two years of technical support/help desk experience.
• At least two years of customer service experience.
• Strong troubleshooting, problem-solving, and communication skills.
• Experience supporting computer hardware, software, operating systems, and user access management.

Preferred Qualifications

• Credit Union or financial institution experience.
• Experience supporting digital banking platforms.
• CompTIA A+, Security+, Microsoft IT Support, or similar certifications.
• Experience mentoring team members and collaborating across departments.