Technology Support Specialist I

MAX Credit Union; Montgomery (AL); On-site; USD 35,000 - 55,000; Full time

Job summary

MAX Credit Union is seeking a Technology Support Specialist I to join our IT team in Montgomery, AL. You will provide frontline technical assistance, diagnose hardware and software issues, and document resolutions to maintain seamless operations.

The role emphasizes remote and on-site support, collaboration with teammates, and ongoing professional growth through certifications such as CompTIA A+, MTA, and MCSA.

Qualifications

• Experience providing technical support to end users.
• Ability to troubleshoot hardware and software issues with documentation.
• Familiarity with Help Desk ticketing systems and procedures.

Responsibilities

• Understand and utilize technical documentation to resolve hardware and software issues.
• Troubleshoot using remote software applications.
• Monitor unassigned Help Desk tickets and assign to colleagues as needed.
• Document all actions taken in tickets for auditability.
• Prepare, configure and test new workstations and software for deployment.
• Escalate issues requiring specialized support when needed.
• Perform timely hardware and software upgrades as assigned.
• Coordinate decommissioning or repurposing of aged tech equipment.
• Report hardware failures to 3rd party vendors for repair/replacement.
• Attend training and pursue certifications like CompTIA A+, MTA, MCSA.

Skills

Technical support

Remote support

Troubleshooting

Hardware issues

Software issues

Ticketing

Documentation

Communication

Team collaboration

Windows OS

Education

High School Diploma or equivalent

Tools

Help Desk software

Active Directory

Windows Server

Job description

MAX Credit Union, a Best Company to Work For, is currently seeking a Technology Support Specialist I. If you are passionate about providing exceptional technology support, thrive in collaborative environments, possess a deep understanding of IT systems, and are committed to delivering accurate and actionable solutions, communicate clearly and effectively, and continuously seek ways to enhance operational efficiency, are highly organized, detail-oriented, and dedicated to ensuring smooth technology operations, and enjoy a fast-paced, varied work setting, we want you on our team.

Essential Functions & Responsibilities

• Understands and utilizes technical documentation to assist in resolving hardware and software issues.
• Utilizes remote software application in troubleshooting hardware and software issues.
• Monitors unassigned Help Desk tickets and assign to appropriate support technician when applicable.
• Performs Help Desk ticket updates by documenting all actions taken to correct hardware or software issues.
• Prepares, configures and tests new workstations, peripheral equipment and software for deployment into the corporate environment.
• Understands and identify issues requiring escalation or specialized support and assign to appropriate technician.
• Performs timely workstation hardware and software upgrades as assigned.
• Prepares and de-bans aged technology equipment for destruction or repurpose.
• Responsible for reporting computer and peripheral hardware failures to 3rd party vendors for repair and/or replacement.
• Learns how MAX functions as a Credit Union and what services are available to our members.
• Attends training classes and seminars required for professional growth and encouraged to obtain CompTIA A+, MTA, and MCSA certifications.
• Takes pride in work, continually looking for and suggesting ways to make improvements.
• Maintains a member first mindset.
• Upholds core values and builds team member and customer relationships.
• Completes all credit union training as required.
• Performs other duties as assigned.