Technology Support Specialist I

Socket.dev; Montgomery (AL); On-site; USD 35,000 - 55,000; Full time

Job summary

MAX Credit Union is seeking a Technology Support Specialist I to join our IT team. The role focuses on resolving hardware and software issues, documenting actions, and providing timely support to members and staff.

You will configure and test new workstations and peripherals for deployment while escalating complex problems to senior staff as needed. Candidates should pursue professional certifications such as CompTIA A+, MTA, and MCSA, with opportunities for growth within a fast-paced credit

Qualifications

• Experience resolving hardware and software issues using technical documentation.
• Document all actions and ticket updates for audit trail.
• Configure and test new workstations and peripheral equipment.
• Escalate issues to specialized staff as needed.
• Pursue CompTIA A+, MTA, MCSA certifications.

Responsibilities

• Resolve hardware and software issues using documented procedures.
• Update Help Desk tickets with actions taken.
• Prepare and test new workstations and peripherals.
• Escalate complex issues to appropriate technicians.
• Assist with equipment disposal and repurposing.

Skills

Technical documentation

Troubleshooting

Remote support

Customer service mindset

Attention to detail

Education

CompTIA A+

MTA

MCSA

Tools

Remote desktop tools

Help desk software

Hardware diagnostics

Job description

MAX Credit Union, a Best Company to Work For, is currently seeking a Technology Support Specialist I. If you are passionate about providing exceptional technology support, thrive in collaborative environments, possess a deep understanding of IT systems, and are committed to delivering accurate and actionable solutions, communicate clearly and effectively, and continuously seek ways to enhance operational efficiency, are highly organized, detail-oriented, and dedicated to ensuring smooth technology operations, and enjoy a fast-paced, varied work setting, we want you on our team.

Essential Functions & Responsibilities:

• Understands and utilizes technical documentation to assist in resolving hardware and software issues.
• Utilizes remote software application in troubleshooting hardware and software issues.
• Monitors unassigned Help Desk tickets and assign to appropriate support technician when applicable.
• Performs Help Desk ticket updates by documenting all actions taken to correct hardware or software issues.
• Prepares, configures and tests new workstations, peripheral equipment and software for deployment into the corporate environment.
• Understands and identify issues requiring escalation or specialized support and assign to appropriate technician.
• Performs timely workstation hardware and software upgrades as assigned.
• Prepares and de-bans aged technology equipment for destruction or repurpose.
• Responsible for reporting computer and peripheral hardware failures to 3rd party vendors for repair and/or replacement.
• Learns how MAX functions as a Credit Union and what services are available to our members.
• Attends training classes and seminars required for professional growth and encouraged to obtain CompTIA A+, MTA, and MCSA certifications.
• Takes pride in work, continually looking for and suggesting ways to make improvements.
• Maintains a member first mindset.
• Upholds core values and builds team member and customer relationships.
• Completes all credit union training as required.
• Performs other duties as assigned.