IT Help Desk Technician II

Massachusetts Institute of Technology; Lexington (MA); On-site; USD 55,000 - 82,000; Full time

Job summary

MIT Federal Credit Union seeks an IT/Operations Support Specialist to provide advanced technical support for MIT FCU's computing environment, ensuring security, availability, and performance of systems and infrastructure. This role serves as Tier 2 escalation, diagnosing and resolving hardware, software, network, and cloud-based issues while delivering high-quality service to members and staff.

The ideal candidate combines technical expertise with an understanding of credit union operations to

Qualifications

• Experience in IT support and incident escalation.
• Familiarity with security, compliance, and cloud services.
• Strong customer service and teamwork skills.

Responsibilities

• Diagnose and resolve complex hardware, software, network, and cloud issues.
• Act as Tier 2 escalation point for MIT FCU computing environment.
• Maintain uptime and improve IT service delivery.

Job description

IT/OPERATIONS SUPPORT SPECIALIST, Credit Union provides advanced technical support for MIT Federal Credit Union's (MIT FCU) computing environment, ensuring the security, availability, and performance of all systems and infrastructure. This role serves as a Tier 2escalation point, diagnosing and resolving complex hardware, software, network, and cloud-based issues while delivering a high standard of customer service to members and employees. The IT/Operations Support Specialist combines technical expertise with an understanding of credit union operations to minimize downtime, maintain compliance, and continuously improve IT service delivery.

The full job description is available, here: https://www.dropbox.com/scl/fi/lce5gmpdwx1paxzrn2wko/IT-Help-Desk-Technician-II.docx?rlkey=v40fv1ljme9hukbwqfg6oyukw&st=6xw2ed1f&dl=0