Tech Support Specialist I: Hardware & Software Repair

BOXX Technologies; Austin (TX); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Group insurance options

401(k) matching

PTO

Job summary

BOXX Technologies is seeking a Technical Support Representative I in Austin, TX. You will be the first contact for customers, determine root causes, test and repair systems, and prepare detailed reports. Strong communication, technical aptitude, and a customer-focused approach are essential for success.

You will resolve hardware and software issues, document outcomes in Support Explorer, and coordinate with internal teams to ensure timely repairs and updates for customers.

Qualifications

• 2+ years external customer support experience in a technical environment.
• MCP Certification is required.
• Able to lift up to 25 pounds as part of the role.
• Excellent customer service and phone skills.
• Strong written and verbal communication.

Responsibilities

• Be the first point of contact with customers via inbound phone queue and determine root causes.
• Test and repair customer systems, and prepare test reports.
• Troubleshoot hardware and software issues, escalating when needed.
• Document issues and actions in the ticketing system with accurate updates.
• Coordinate with shipping/repair processes and communicate with customers.

Skills

Customer support

Technical troubleshooting

Microsoft Office

Effective communication

Typing

Education

MCP Certification

Tools

Support Explorer

Intuitive

Job description

BOXX Technologies is seeking a Technical Support Representative I in Austin, TX. You will be the first contact for customers, determine root causes, test and repair systems, and prepare detailed reports. Strong communication, technical aptitude, and a customer-focused approach are essential for success.

You will resolve hardware and software issues, document outcomes in Support Explorer, and coordinate with internal teams to ensure timely repairs and updates for customers.