Technical Support Specialist - Fast, Hands-On Tech Help

ShipStation Global; Austin (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

ShipStation Global is seeking a Technical Support Specialist in Austin, TX to join a multi-disciplinary team providing business technology support. You will use technical knowledge, problem solving, and strong communication to assist users with proprietary and third-party systems.

You will handle first-line support via phone and email, troubleshoot hardware issues, test fixes, and escalate problems when necessary while adhering to procedures and timelines.

Qualifications

• MS Office with Excel, Word, and Outlook.
• Knowledge of computer hardware and software.
• Strong attention to detail.
• Excellent verbal and written communication skills.

Responsibilities

• Understand and support the company’s proprietary systems and third-party systems.
• Provide first-line technical support via phone, e-mail, and desktop app.
• Identify, research and resolve technical issues.
• Collaborate with vendor support (Zendesk, etc.) to resolve issues.
• Troubleshoot basic hardware issues.
• Test bug fixes and enhancements.
• Redirect or escalate problems as needed.
• Respond to inquiries promptly per procedures.

Skills

MS Office

Hardware knowledge

Communication

Problem solving

Attention to detail

Tools

Zendesk

Job description

ShipStation Global is seeking a Technical Support Specialist in Austin, TX to join a multi-disciplinary team providing business technology support. You will use technical knowledge, problem solving, and strong communication to assist users with proprietary and third-party systems.

You will handle first-line support via phone and email, troubleshoot hardware issues, test fixes, and escalate problems when necessary while adhering to procedures and timelines.