Austin Tech Support Specialist | Solve & Help

Brivo, Inc.; Austin (TX); On-site; USD 25,000 - 30,000; Full time

Job summary

Brivo, Inc. in Austin, TX is seeking a Technical Support Agent to join our high-volume, call-center team. You will handle support requests across chat, phone, and email, troubleshoot hardware and software issues, and collaborate with Inside Sales and Sales Engineering to resolve problems.

The role is based at our Austin headquarters with standard M-F 8:00–5:00 CST shifts and occasional overtime. Ideal candidates have strong communication, customer service, and problem-solving skills, plus at

Qualifications

• Excellent verbal and written communication.
• Strong customer service mindset and professional telephone manner.
• Ability to explain technical issues to technical and nontechnical staff.
• Two years of relevant experience in technical support.
• Intermediate networking and Linux knowledge.

Responsibilities

• Accept support requests via chat, phone, and email.
• Manage multiple cases using Zoho Desk.
• Support Inside Sales and Sales Engineering teams.
• Test and evaluate new technologies.
• Develop camera support files.
• Perform other duties as assigned.

Skills

Communication skills

Customer service

Verbal & written

Technical explanation

Networking knowledge

Linux knowledge

Analytical / problem-solving

Hardware & software

Tools

Zoho Desk

Job description

Brivo, Inc. in Austin, TX is seeking a Technical Support Agent to join our high-volume, call-center team. You will handle support requests across chat, phone, and email, troubleshoot hardware and software issues, and collaborate with Inside Sales and Sales Engineering to resolve problems.

The role is based at our Austin headquarters with standard M-F 8:00–5:00 CST shifts and occasional overtime. Ideal candidates have strong communication, customer service, and problem-solving skills, plus at