On-Site PC Support Specialist | Fast Troubleshooting & Travel

Worldwide TechServices; Austin (TX); On-site; USD 36,000 - 54,000; Full time

Job summary

Worldwide TechServices in Austin, TX seeks a Dynamic PC Support specialist to repair desktops and laptops and provide direct client support. You will troubleshoot technical issues, perform service calls, and document activities to meet service levels.

Responsibilities include on-site travel to client locations, equipment handling, and adherence to safety policies while maintaining accurate reporting and asset control.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience
• Previous customer service experience is a plus
• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware
• Valid Driver’s License and reliable transportation with valid registration and adequate insurance

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Customer Service

Technical Support

Communication

Troubleshooting

Education

Technical school certification or equivalent

Job description

Worldwide TechServices in Austin, TX seeks a Dynamic PC Support specialist to repair desktops and laptops and provide direct client support. You will troubleshoot technical issues, perform service calls, and document activities to meet service levels.

Responsibilities include on-site travel to client locations, equipment handling, and adherence to safety policies while maintaining accurate reporting and asset control.