Technical Product Support Specialist - Equity Eligible

Box, Inc.; Austin (TX); Hybrid; USD 50,000 - 55,000; Full time

Job summary

Box, Inc. in Austin, TX is seeking a customer-focused support specialist who will become a technical expert on Box product domains and assist users across multiple channels.

You will address product questions, troubleshoot issues, and capture customer insights for Product and Engineering teams. You will collaborate with Customer Success, Software Engineers, and other internal teams, while expanding your knowledge through ongoing training and education.

Qualifications

• BA/BS degree or equivalent work experience.
• 1+ years experience in Product Support, Admin Experience Support, or a similar role.

Responsibilities

• Become a technical expert on a product domain of the Box product suite and rapidly grow technical and product knowledge overtime.
• Engage on customer-facing activities, such as product troubleshooting and providing support to enhance their use of the Box product.
• Gain insights into how our largest customers utilize Box on a daily basis, becoming the voice of the customer for Product and Engineering Teams.
• Learn how our largest customers use Box on a day-to-day basis and become the voice of the customer to our Product and Engineering Teams.
• Collaborate directly with internal teams such as Customer Success Managers, Software Engineers, Implementation Consultants, Solutions Engineers, Security Operations, Release Management, and Product Managers to optimize our service.
• Develop both technically and professionally through these internal connections.
• Benefit from ongoing training and continued education on topics and opportunities such as tooling, web development, project management, and personal development.

Job description

Box, Inc. in Austin, TX is seeking a customer-focused support specialist who will become a technical expert on Box product domains and assist users across multiple channels.

You will address product questions, troubleshoot issues, and capture customer insights for Product and Engineering teams. You will collaborate with Customer Success, Software Engineers, and other internal teams, while expanding your knowledge through ongoing training and education.