RMA Technician I - Hardware Repair (Austin)

Brivo, Inc.; Austin (TX); On-site; USD 23,000 - 26,000; Full time

Job summary

Brivo, Inc. in Austin is seeking an entry-to-mid level RMA Technician to join our Manufacturing Operations team. You will receive, inspect, diagnose, and repair returned hardware and video equipment, logging items into the inventory system and supporting Quality Control.

This hands-on role emphasizes root-cause analysis, refurbishing viable hardware, and documenting repair actions. Opportunities to grow into Quality Control, Hardware Engineering, or Manufacturing Operations as Brivo expands.

Qualifications

• High school diploma, GED, or technical school training preferred.
• 1–3 years of hardware repair, troubleshooting, RMA processing, electronics assembly, or technical support preferred.
• Strong knowledge of computer hardware components and diagnostics.
• Ability to troubleshoot boot failures, hardware errors, and firmware issues.
• Experience using basic hand tools, testing tools, and scanners.
• Detail-oriented with good record-keeping and inventory tracking.
• Familiarity with inventory systems or ERP tools is a plus.

Responsibilities

• Receive, inspect, and log returned hardware, cameras, bridges, and CMVR units into the inventory system.
• Perform root-cause diagnosis and hardware troubleshooting down to component level (CPUs, RAM, storage, power, firmware).
• Disassemble, repair, refurbish, or replace defective hardware per SOPs.
• Reflash firmware, test BIOS, and run stress tests on repaired units before restocking or shipping.
• Document failure analysis, defect codes, and repair actions in databases.
• Collaborate with Quality Control and Hardware Engineering to highlight recurring failures.
• Process return inventory movement and sort parts for scrap, RTV, or refurbished stock.

Skills

Hardware repair

Troubleshooting

RMA processing

Electronics assembly

Tools handling

Inventory systems

Record-keeping

Physical stamina

Education

High school diploma / GED / technical training

Tools

Multimeters

Handheld scanners

SOPs

ERP software

Job description

Brivo, Inc. in Austin is seeking an entry-to-mid level RMA Technician to join our Manufacturing Operations team. You will receive, inspect, diagnose, and repair returned hardware and video equipment, logging items into the inventory system and supporting Quality Control.

This hands-on role emphasizes root-cause analysis, refurbishing viable hardware, and documenting repair actions. Opportunities to grow into Quality Control, Hardware Engineering, or Manufacturing Operations as Brivo expands.