Support Tech I: Fast-Paced Hardware & Software Help

Boxx-Technologies,-Inc.; Austin (TX); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Group insurance

401(k) matching

PTO

Team environment

Job summary

BOXX Technologies seeks a Technical Support Representative I in Austin, TX. You will be the initial contact for customers by phone, diagnose issues, test and repair systems, and prepare detailed test reports.

You will guide customers through installation, configuration, and setup of standard BOXX systems. Responsibilities include using Support Explorer, I/O procedures, and knowledge base to resolve issues, escalate when needed, and maintain accurate ticket updates.

Qualifications

• MCP Certification required.
• 2+ years external customer support experience in a technical environment.

Responsibilities

• Be the first point of contact with customers via inbound phone queue.
• Determine root cause of issues and test/repair customer systems.
• Prepare test reports and document actions in the ticketing system.
• Assist customers through installation, configuration, and setup of BOXX systems.
• Troubleshoot hardware and software issues and differentiate between them.

Skills

Strong customer service

Phone skills

Communication skills

Typing

10-key

Education

MCP Certification

Tools

Intuitive

Support Explorer

Outlook

Word

Excel

Job description

BOXX Technologies seeks a Technical Support Representative I in Austin, TX. You will be the initial contact for customers by phone, diagnose issues, test and repair systems, and prepare detailed test reports.

You will guide customers through installation, configuration, and setup of standard BOXX systems. Responsibilities include using Support Explorer, I/O procedures, and knowledge base to resolve issues, escalate when needed, and maintain accurate ticket updates.