Tech Support Associate - IT Service Desk (Austin)

CrowdStrike Holdings, Inc.; Austin (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

401k

Paid time off

Job summary

CrowdStrike is seeking a Technology Support Associate in Austin to serve as the front-line IT service desk for internal users via tickets, in person, and other channels. You will troubleshoot hardware, software, and network issues, document resolutions, and ensure security and policy compliance.

The role emphasizes a proactive, learning-focused IT environment with weekly new hire onboarding and cross-team collaboration across global IT projects.

Qualifications

• Excellent customer service skills and ability to explain technical info clearly.
• Ability to work independently and in a team environment.
• Experience with Zoom, Slack, Okta, Confluence, JIRA, ServiceNow.
• Basic knowledge of Active Directory or directory services.
• Basic understanding of network concepts and remote access (DNS, DHCP, TCP/IP).
• Strong problem-solving ability and quick learner.
• Experience using AI to enhance workflows and decision-making.

Responsibilities

• Provide front-line service desk support via tickets, email, chat, and in person.
• Troubleshoot hardware, software, and network issues and escalate when needed.
• Document incidents and solutions; contribute to knowledge base.
• Ensure compliance with IT policies and security standards.
• Install and maintain computer systems, software, and peripherals.
• Manage user accounts and access rights with IAM focus.
• Participate in global IT projects and learn IT skills.
• Prepare new hire hardware and run weekly orientation.
• Follow ITIL practices for incident, service, problem, and change mgmt.
• Support network printers, scanners, and AV equipment.

Skills

Customer service

Team collaboration

English communication

Problem solving

Learning quickly

AI tools usage

Tools

Zoom

Slack

Okta

Confluence

JIRA

ServiceNow

Job description

CrowdStrike is seeking a Technology Support Associate in Austin to serve as the front-line IT service desk for internal users via tickets, in person, and other channels. You will troubleshoot hardware, software, and network issues, document resolutions, and ensure security and policy compliance.

The role emphasizes a proactive, learning-focused IT environment with weekly new hire onboarding and cross-team collaboration across global IT projects.